Enterprise Applications Architect

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.

Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

The Enterprise Applications Architect is responsible for designing and managing the architecture of the organization's IT systems, with a focus on SaaS platforms and AI enablement. This role aligns IT strategy with business goals, establishes architectural frameworks, and ensures technology solutions are scalable, secure, and efficient.

The Enterprise Architect collaborates with various stakeholders to identify technology needs and guide the implementation of IT initiatives.

KEY RESPONSIBILITIES

Enterprise SaaS Architecture

• Define and maintain the architecture for all major SaaS and custom enterprise applications.
• Ensure alignment with business goals, scalability, and futureproofing of the application portfolio.
• Ensure robust identity, access, and data governance across integrated systems.
• Lead the design of scalable, secure, and efficient integrations across platforms (e.g., CRM, ERP, HRIS).
• Enable the enterprise to be "AI-ready" by championing modern data, integration, and automation architecture foundations that power GenAI, analytics, and decision intelligence
• Partner with data and AI teams to embed intelligent automation and insights into business workflows.
• Assess and reduce the number of enterprise applications through consolidation, integration, and custom development.
• Identify opportunities to replace redundant tools with unified platforms or custom-built solutions.
• Define architecture standards and reusable frameworks for building secure, scalable custom solutions.
• Collaborate with internal development teams and citizen developers to accelerate delivery.
• Ensure all enterprise applications and integrations adhere to security, privacy, and compliance standards.
• Establish architectural governance, design patterns, and documentation standards.
• Conduct architecture reviews and provide guidance to project teams and stakeholders.

Qualifications

• Bachelor's or master's degree in computer science, Information Systems, or related field.
• 10+ years of experience in enterprise architecture, with deep expertise in SaaS platforms.
• Proficiency in enterprise platforms including Salesforce, Workday, NetSuite, Snowflake and Microsoft 365.
• Strong understanding of AI/ML concepts and their application in enterprise systems.
• Experience with low-code/no-code platforms and citizen development enablement.
• Strong knowledge of REST APIs, OAuth, and integration frameworks.
• Certification in enterprise architecture frameworks (e.g., TOGAF) is a plus.
• Familiarity with security frameworks (e.g., NIST, ISO 27001) and compliance requirements (e.g., GDPR, SOC 2).
• Proven experience in application rationalization and custom application development.
• Excellent communication and stakeholder management skills.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve.

Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer.

While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable.

We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.

We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

$177.000 - $295.000

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.

Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection.

The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Skills

Advertising, Application Programming Interface (API), Architectural Design, Architectural Services, Artificial Intelligence (AI), Automation, Bitcoin, Call Center Management, Communication Skills, Computer Science, Consumer Branding, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer/Client Research, ERP (Enterprise Resource Planning), Employee Benefits, Enterprise Application Integration (EAI), Enterprise Applications, Enterprise Architecture, HRIS/HRMS, Health Plan, ISO (International Organization for Standardization), Information Technology & Information Systems, Mentoring, Multiplatform/Cross-Platform, Needs Assessment, OAuth, Operating Systems, People Management, Philosophy, Power Amplifier, Privacy Controls, Problem Solving Skills, REST (Representational State Transfer), Regulatory Compliance, Sales, Scalable System Development, Social Media Marketing, Software Development, Software as a Service (SaaS), Standards Development, System Integration (SI), TOGAF - The Open Group Architecture Framework, Team Player, U.S. National Institute of Standards and Technology (NIST)

About the Company

Sprinklr Inc