Jr. Customer Support Specialist (English/Spanish Required) - Midtown - T... Customer Support · Tampa

TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Are you ready to join our team and make an impact?

Responsibilities

As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing, working with clients to ensure the successful delivery of services.

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
• Conduct online demonstrations to explain software functionalities to existing customers as needed
• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
• Determine potential for sales opportunities and forward sales leads to the responsible teams
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery
• Follow up on outstanding service issues to ensure customer success

Qualifications

• High School diploma or GED, Associates or Bachelor's degree in relevant field or equivalent work experience is preferred
• 1+ years prior work experience in a high-volume call-center, customer care role is highly preferred
• Advanced knowledge of Windows operating systems is required
• Intermediate knowledge of MS Office software is required
• High level of IT and technical knowledge with interest in the IT field
• Spanish & English Fluency Required (business level)

What we offer

• Work location is onsite at the office in Midtown - Tampa, FL.
• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally.

We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Skills

Artificial Intelligence (AI), Billing, Call Volume, Customer Satisfaction, Customer Support/Service, Diversity, English Language, Federal Laws and Regulations, Help Desk, High School Diploma, Life Insurance, Market Surveys, Microsoft Windows Operating System, Product Demonstration, Quality Management, Regulatory Compliance, Resolve Customer Issues, Sales, Service Delivery, Spanish Language, Technical Support

About the Company

TeamViewer SE