Lead IT Support Technician

Our promise to you

Continuing your journey with AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.

Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Job Description

Leads and manages desktop projects, identifying roadblocks and recommending solutions for project completion. Assesses end user devices to determine compliance with AIT standards and recommends replacements to facility managers or directors. Directs, guides, and mentors IT Support Technicians to enhance teamwork, knowledge, and customer service.

Troubleshoots and performs preventive maintenance on authorized AdventHealth Systems devices as requested. Enters and updates Service Desk tickets to monitor and track all work done in IT Support Technician support area, following necessary procedural documentation.

Contributes to maintaining inventory and spare hardware, and related inventory records, assisting with site walk-throughs and audits to ensure accurate equipment and compliance. Provides image builds and/or modifications for validation by Lead IT Support Technician or manager.

Stays updated on the latest technology enhancements through continuous self-education and reading, evaluating and reporting technologies appropriate for the business. Provides detailed descriptions within service desk tickets, including troubleshooting steps taken. Completes assigned tasks and projects within scheduled deadlines. Works closely with inventory and purchasing processes to support needed projects.

Supervises personnel needed to complete projects and delegates work effectively, reporting to the Regional Director or Facility Director/Manager. Creates processes and procedures to improve workflow. Clearly communicates technical details to technical and non-technical audiences. Sets up, troubleshoots, and supports audio and video conferences with multiple locations.

Demonstrates a clear understanding of the responsibility matrix of the AIT Enterprise teams and local facility. Other duties as assignedKnowledge, Skills, and Abilities:

• Internet Browsers [Required]
• Microsoft Office Suite (Outlook,Word,Excel,Powerpoint,Lync) [Required]
• All Current Microsoft Desktop Operating Systems [Required]
• Familiarity with Windows Active Directory & SMS [Required]
• Familiarity with Mobile Devices (iOS,Android/WP,Blackberry) [Required]
• Demonstrates advanced technical and problem-solving skills [Required]
• Working knowledge and experience with networking and server environments. [Required]
• Resolves complex technical issues independently [Required]
• Understands business operations and is able to resolve or make recommendations [Required]
• Knowledge of Active Directory, GPO’s, and Workstation management software, as it relates to users & workstations [Required]
• Healthcare [Preferred]
• Enterprise exposure [Preferred]
• Ability to learn systems with little or no documentation. Continuous learning of new systems, business processes, and concepts are a must. [Preferred]

Education

• Associate [Preferred]
• Bachelor's [Preferred]

Field of Study

• in computer science or the equivalent of Technical Education
• in computer science or the equivalent of Technical Education

Work Experience

• 2+ as it pertains to device connectivity and pc/network troubleshooting [Required]
• 2+ in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment. [Preferred]
• Large network and clinical environment [Preferred]

Additional Information

• N/A

Licenses and Certifications

• Microsoft Certified Solutions Associate (MCSA) [Preferred]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Work Shift

Day (United States of America)

Pay Range

$23.91 - $44.46

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.