Overnight Front Desk Agent

Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!

• Great starting pay and flexible shifts!
• Up to 15 PTO Days per year for FT and PT!
• Medical, Dental and Vision Insurance
• Critical Illness and Accident Insurances
• Monthly and Referral Bonus
• 401k
• Pet Insurance
• Brand Travel Discounts

Overnight Front Desk Clerk

The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Also responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.

DUTIES & FUNCTIONS

Essential

• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Always maintain a warm and friendly demeanor.

• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.

• Greet and welcome all guests approaching the Front Desk in accordance with Everwood Hospitality Service standards.

• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

• Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.

• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

• Review Front Office log and Trace File daily.

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

• Follow all cash handling and credit policies.

• Be aware of all rates, packages and special promotions as listed in the Red Book.

• Be familiar with all in-house groups.

• Be aware of closed out and restricted dates.

• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

• Be familiar with hospitality terminology.

• Have knowledge of emergency procedures and assist as needed.

• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.

• Always use proper two-way radio etiquette when communication with other employees.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

• Be able to complete a bucket check, room rate verification report, and housekeeping report.

• Balance and prepare individual paperwork for closing of shift according to hotel standards.

• Maintain and market promotions and guest programs.

Marginal

• Maintain a clean work area.

• Assist guests with safe deposit boxes.

• Attend meetings/training as required by management.

• Perform other duties as required by management.

Education & Experience

• College course work in related field helpful.

• Experience in a hotel or a related field preferred.

• High School Diploma or equivalent required.

Computer experience preferred

Physical Requirements

• Sedentary work, exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Late night shift.

Mental Requirements

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Must be willing to cross train in other accounting or hotel-related areas.

• Must be able to prioritize job functions in order to meet deadlines.