Hotel Assistant General Manager

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience.

Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!

Responsibilities

• Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service
• Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support
• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
• Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
• Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas

Qualifications

• A proven record of experience managing a team, preferably in a hospitality role, is required
• 3+ years of experience working in a hotel or the hospitality industry required
• Showcase exceptional organizational, communication, and problem-solving skills
• A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
• This role requires a strong emphasis on putting the guest first and providing exceptional customer service
• Hilton experience

About Company

Our Walt Disney World Good Neighbor resort offers a free scheduled shuttle to the parks or Disney Springs. Our hotel is built for family-friendly fun with tennis courts, indoor and outdoor pools, basketball, and volleyball courts, putting green, and fire pits.