Area Manager: North/Central Florida

Core Accountabilities

• Prioritizes and delegates tasks to meet all selling, visual, and operational needs
• Builds product confidence by creating accountability and expertise through use of basic and

seasonal educational tools

• Supports and executes all product, visual and marketing directives, and maintains standards set

by the company

• Maintains a clean, well-organized, replenished store and stockroom, promoting a safe working

and shopping environment to maximize the customer experience

• Anticipates and determines customer needs and “solves for yes” in order to ensure customer

satisfaction

• Fosters an environment that delivers an engaging, positive and authentic selling experience to

ensure customers return to the store

• Accountable to self and others for achieving all company sales, metric and operational goals
• Understands key business reports and payroll tools to evaluate and urgently communicate

action steps to drive performance, both topline and expense

• Creates shortage action plans to minimize loss and achieve shrinkage goal
• Drives and executes all digital sales strategies including ship from store and BOPIS within the

store

• Drives efficiency in all store processes
• Communicates store and customer feedback to the District or Market Manager to grow the

business

• Consistently coaches the Management and Associate teams to ensure alignment and motivation

around the company’s strategies and goals

• Accountable to performance manage underperforming members of his/her team by partnering

with their supervisor, and when required, HR

• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion

and trends

• Recruits, hires, develops, retains and promotes relevant top talent to support all store needs
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product,

brands, fashion and trends

Leadership Expectations

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for

leaders and associates.

1

Last Updated 04/27/2021

• Develop and nurture strong cross functional partnerships; driving business results and inspiring

a culture of transparency, collaboration, and accountability.

• Serve as a PacSun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability,

encouraging and eliciting associate feedback and interaction.

Education/Experience Required

• Passion for product, brands, fashion and trends
• Four-year college degree or equivalent preferred
• Effective written, verbal and presentation skills
• Strong interpersonal and communications skills with the ability to communicate at all levels
• Proven ability to drive sales results in a high sales volume environment
• Excellent time management skills
• Ability to interpret all policies and procedures to resolve customer and associate issues
• Willingness to travel periodically to attend meetings/workshops (overnight may be necessary)
• Proficient in math and possesses strong computer skills
• Minimum five years retail experience required, with a proven ability to drive sales results
• Minimum of two years of retail management experience required

Physical Requirements

The physical demands described here are representative of those that are required by an associate to

successfully perform the essential functions of this job.

• The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or

move up to 35 pounds.

• The associate must frequently sit/stand for long periods of time and climb ladders as needed.
• While performing the duties of this job, the associate is regularly required to talk or hear. The

associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as

reach, twist or squat.

• Ability to maneuver around sales floor, stockroom and office areas.
• Specific vision abilities required by this job include close vision, distance vision, depth perception

and ability to adjust focus.

• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Hotel, Airplane, and Car Travel may be required SM and above roles only.

Position Type/Expected Hours of Work

This is a full-time position. As a National Retailer, flexibility with work schedule (able to work weekends,

nights, peak holiday periods) is required.

Other Considerations

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the associate for this job. Duties, responsibilities and

activities may change at any time with or without notice. Reasonable accommodations may be made to

qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.