Technical Operations Manager

Company Overview

At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here!

Our Culture

Joining the Margaritaville at Sea® team means embracing our Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions, which are every guest, every time, act with integrity and respect, shred responsibility for the well-being of our guests, crew and community and each employee’s responsibility to ne better than the rest.

These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

Responsibilities

Provides logistical, administrative, and procurement support for ship maintenance and operational readiness by coordinating maintenance services, processing requisitions, developing execution plans for assigned work, and ensuring the timely delivery of parts and services to vessels.

Proactively monitors and follows up on outstanding purchase orders, cabin requests, and other operational requirements to support uninterrupted ship operations. Serves as a key point of contact for ship technical matters, providing support for technical issues, audits, inspections, surveys, and compliance-related activities as needed.

Collects and analyzes technical performance data, tracks operational issues and corrective actions, and provides recommendations to support maintenance planning and long-term operational objectives. Collaborates with shipboard and shore-side teams to resolve maintenance needs, coordinate resources, and drive continuous improvement through enhanced reporting, process optimization, and data-driven decision-making.

Essential Functions

• Ship Maintenance Coordination: Provides logistical, administrative, and procurement support for ship maintenance activities, including developing execution plans for services, coordinating maintenance requirements, processing approved requisitions, and ensuring the timely delivery of parts and services.
• Procurement and Operational Follow-Up: Assists with annual planning and budgeting activities, maintenance tracking, weekly operational meetings, and the identification and coordination of service providers.
• Technical Operations Support: Serves as a key resource for ship technical matters by coordinating issue resolution, supporting vessel maintenance activities, and providing assistance during ship visits, audits, inspections, surveys, and other regulatory or compliance-related reviews.
• Compliance and Deficiency Tracking: Maintains oversight of Conditions of Class (CoC), Statutory Deficiencies (SD), Actionable Items (AI), and other technical findings by monitoring tracking systems, maintaining records, and preparing recurring reports and updates to ensure timely resolution and compliance.
• Operational Logistics Coordination: Collaborates with shared services, shipboard teams, and external vendors to coordinate cabins, riding teams, technical services, and other resources required to support maintenance projects and ship operational needs.
• Data Analysis and Reporting: Collects, analyzes, and reports technical performance data to support shipboard operations, identify trends, and provide insights that assist in maintenance planning, decision-making, and long-term operational improvements.
• Continuous Improvement: Supports process improvement initiatives by identifying opportunities to streamline workflows, reduce manual tasks, improve communication, enhance reporting capabilities, and leverage data analysis and automation tools to increase efficiency and effectiveness.

Qualifications

• Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Maritime Operations, Engineering, Project Management, or a related field preferred.
• Equivalent combination of education, training, and relevant work experience may be considered.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
• Experience working with procurement, maintenance management, reporting, or tracking systems preferred.
• Ability to travel domestically and internationally, including ship visits, as required.

Experience

• Minimum of 3-5 years of experience in operations, logistics, procurement, project coordination, maintenance support, or a related field.
• Experience coordinating multiple projects, vendors, service providers, and operational priorities simultaneously.
• Experience monitoring budgets, processing requisitions, tracking purchase orders, and managing operational documentation.

Knowledge, Skills, and Abilities

• Strong knowledge of administrative, logistical, procurement, and maintenance of support processes.
• Ability to coordinate complex activities involving multiple stakeholders, vendors, and operational teams while meeting deadlines and business objectives.
• Strong analytical skills with the ability to collect, interpret, and present operational and performance data in a meaningful manner.
• Ability to identify trends, investigate issues, and recommend solutions that improve operational effectiveness and efficiency.
• Demonstrated problem-solving skills with the ability to proactively resolve issues related to procurement, maintenance support, scheduling, and resource coordination.
• Strong organizational skills and attention to detail, with the ability to manage competing priorities in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to build effective working relationships across departments and organizational levels.
• Ability to work independently, take ownership of assignments, and follow through on tasks with minimal supervision.
• Strong customer service mindset with a focus on supporting operational excellence and ensuring timely resolution of shipboard and shore-side support requirements.

Physical Demands

Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: 25-50% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.” As an in-office role, it requires employees to work from the MVAS office in Orlando, Florida Monday through Friday each week. Candidates must be located in (or willing to relocate to) the Orlando area. This position also requires work in the evenings and weekends as necessary.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Margaritaville at Sea, your total rewards package is much more than your base salary. We provide comprehensive and innovative benefits to meet your needs, including:

Health Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage

Financial Benefits

• 401(k) plan that includes a company match

Paid Time Off

• Holidays – All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days. Part-time with benefits employees receive time off based on the number of hours they work.

Other Benefits

• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a fast growing company that offers opportunities for advancement.

In addition to other duties/functions, this position requires full commitment and support for promoting an ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Margaritaville at Sea is an equal employment opportunity employer and all qualified applicants will receive consideration for employment on the basis of sex, race, color, sex, sexual orientation, gender identity, genetic information, national origin, religion, age, protected veteran status, disability status, marital status or any other classification protected by applicable local, state, federal, and/or international law.