Senior Casualty Claims Resolution Specialist - Complex - Southwest Region

Lead With Expertise. Deliver Impact That Matters. Grow With a Company That Invests in You.

At Liberty Mutual, we show up for people in their toughest moments, and we show up for our employees with the same commitment. Our Complex Casualty Claims Team is expanding, and we’re seeking a Senior Claims Resolution Specialist who brings deep technical expertise, sharp critical thinking, and a passion for doing what’s right. We are currently hiring for the Central and Southwest Regions due to this growth.

If you’re energized by the challenge of managing high‑exposure, complex, and catastrophic injury claims, and you want to work in an environment where professionalism, integrity, and empathy guide everything we do, this is the role for you.

What Makes This Role Special

You Own the Complex Work

You’ll be the point person on severe and catastrophic auto and homeowner’s casualty claims, navigating litigation, partnering with counsel, and driving strategy.

Your Expertise Is Valued

Your judgment plays a key role in shaping outcomes. You’ll influence decisions on some of our most significant claims, backed by leaders who respect your experience.

Flexibility Meets Purpose

This role is remote or hybrid depending on location, with only a modest two days a month expectation if you live near a hub.

You’ll Keep Growing

From advanced technical training to mentorship opportunities, we’re dedicated to helping you expand your impact.

Competitive Bonus Opportunity

External candidates with an active FL or TX All‑Lines Adjuster License (CEs current) may qualify for a $2,500 sign‑on bonus.

What You’ll Do

• Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and Home Office.
• Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Responds to various written and telephone inquiries including status reports.
• Maintain accurate reserves, recommending increases on cases in excess of authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in‑house counsel to ensure compliance and cost efficiency.
• May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
• Participate in special projects at the direction of leadership.

What You Bring

Ideal Experience Includes

• 5+ years managing complex and litigated casualty claims
• Deep expertise handling severe to catastrophic injuries and fatalities
• Strong analytical thinking, negotiation skills, and sound judgment
• Ability to thrive in a fast‑paced, high‑stakes environment
• Professionalism, empathy, and exceptional communication skills

Where You Can Work

If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office). Otherwise, it may be fully remote. Candidates located in the Central, Mountain, or Pacific time zones would be most ideal as this position supports claims located in the Central and Southwest regions.

Hub Locations

Chandler, AZ

Clifton Park, NY

Columbus, OH

Indianapolis, IN

Lake Mary, FL

Liberty Lake, WA

Marlton, NJ

Plano, TX

Suwanee, GA

Warrenville, IL

Westborough, MA

Travel: 10% for mediations, arbitrations, trials, or in‑person events.

Training That Sets You Up for Success

Your growth begins on day one. Active engagement and reliable attendance during training are mandatory and crucial to your success in this high‑impact role.

Qualifications

• Must have an advanced knowledge of coverage, liability, and complex claims handling procedures.
• Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
• A full working knowledge of claims operations and procedures is required.
• Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 5-7 years of directly related experience.
• Ability to obtain proper licensing as required.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.

This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.

Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco