IT Field Support Specialist I

Griffin Resources is reruiting for an IT Field Support Specialist I for TruAdvantage in the Bay Area.

At TruAdvantage, we strongly believe in investing in our people because we know that a company is only as good as its team members. We believe in empowering our team members, so they can learn, lead, and impact other team members and our clients. Our clients know it, feel it, and that contributes to our high client satisfaction and retention rate.

Based in the Bay Area, TruAdvantage is an award-winning managed IT Service provider that specializes in real-time IT support, cybersecurity, cloud, and Strategic IT consulting. We believe in delivering IT solutions that can solve our client’s problems, optimize their organization and staff’s efficiency, and help them grow competitive advantage.

You may also want to check out the following links:

Our office: https://www.truadvantage.com/headquarters/

Our culture

https://www.truadvantage.com/working-at-truadvantage/#ourCulture

Our clients’ video testimonials: https://www.truadvantage.com/our-clients/

Our Core Values

• Partnership
• Process
• Growth
• Teamwork

Position Overview

IT Support Specialist I is an entry level role with less than three years of experience. This person is a good communicator and a person who can manage a client well when in a pickle and needs strong guidance. This person should be prompt and know the importance of communicating timelines and progress to clients. Most importantly, this person should be eager to learn while following company processes.

Compensation and Benefits

The total compensation range for this position is $50,000–$80,000 annually. Compensation will vary based on factors such as skills, experience, and location. This range reflects the company’s good faith estimate of base pay in compliance with applicable pay transparency laws, including those in California, Colorado, New York City, and Washington. Compensation may be adjusted based on the candidate’s work location.

Position Responsibilities

• Provide world-class IT services to our customers
• Maintain excellent customer relationships with all clients
• Always demonstrate a high degree of professional conduct
• DAILY time entry accounting for at least 8.0 hours
• Provide Help Desk phone support
• Visit client sites and perform onsite support or projects
• Ensure that resolution occurs within the timeline, is tested, verified by the client, and to their satisfaction
• Alerting: Monitor new alerts and escalate as necessary
• Patching: Monitor and verify successful patching by NOC and make sure patched systems are back online
• Provide timely status updates, ideas to address issues, set expectations, and set priorities appropriately
• Apply fundamental troubleshooting skills to issues before escalating tickets
• On-Call Rotation as Scheduled

Personal Skills

• Self-motivated and high level of enthusiasm
• Enjoys helping people, no matter how simple the problem
• Enjoys sharing information, supporting others, and working on a team to achieve team goals
• Take a personal interest in, and responsibility for quality of work performed
• Takes ownership of tasks and follows through to ensure complete resolution
• Understands that the success of individuals is measured by the success of their teams
• Ability to provide accurate time estimates for how long a task will take
• Ability to pay close attention to detail while performing technically detailed task
• Ability to quickly learn new technologies and adapt to rapid changes
• Ability to articulate technical information clearly and simply to non-technical people

Knowledge, Skills, and Abilities

• Experience required with desktop operating systems (Windows 10, 11, macOS)
• Basic knowledge of Microsoft 365 SaaS Apps and administering them
• Basic understanding of Microsoft Server OS and Cloud Infrastructures (Windows Server 2016, 2019, 2022, and Azure)
• Understanding of TCP/IP and troubleshooting network and Internet connectivity such as DHCP and DNS
• Understanding of the relationship between switches, wireless APs, firewalls, patch panels and connecting nodes to a network
• Working Knowledge of Wireless Technologies

Qualifications

• Excellent Verbal and Written English Communication
• College degree in a related field
• Eager to learn
• Takes and follows directions well

Equal Employment Opportunity

TruAdvantage is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

TruAdvantage is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process.