System Administrator III (Helpdesk)

System Administrator III

About Us

Adeia Inc. (Nasdaq: ADEA) is a technology company known for developing foundational innovations that enable next-generation solutions for the semiconductor and media industries. Adeia is headquartered in San Jose, CA, with approximately 150 employees, primarily in North America.

Adeia invents, develops, and licenses fundamental innovations that shape the way millions of people explore and experience entertainment in an increasingly connected world. From TVs to smartphones, and across all types of entertainment experiences, Adeia’s technologies allow users to manage content and connections in a way that is smart, immersive, and personal.

Position Summary

The System Administrator III is responsible for managing Adeia’s critical IT infrastructure, including SaaS platforms, networking, security tools, and endpoint management systems, while driving automation, compliance, and operational excellence. Serving as a senior escalation point for Help Desk support, this role provides advanced troubleshooting and mentorship to improve team efficiency.

By collaborating with help desk support, project management, and application engineering teams, the System Administrator III ensures a secure, reliable, and scalable technology environment that safeguards business operations, maximizes technology investments, and supports long-term growth.

Key Responsibilities

Manage day-to-day IT Infrastructure operations, change management processes, system documentation, and support for primary SaaS platforms, including:

• Identity & Access Management: Okta, FastPass and Automated Account Provisioning
• Collaboration & Productivity: Microsoft Office 365 and a limited Google Workplace environment
• Data & Storage: Box Document Sharing, Druva Backup, and NAS servers in lab environments
• Device Management: Intune, Jamf, and LogMeIn Resolve
• Security Platforms: CrowdStrike, Cloudflare WARP, Mimecast, and KnowBe4
• Networking: Meraki switches, access points, and CloudRadius
• Print Services: Papercut cloud print management
• Vendor Management: Internet service providers (ISPs) and SaaS vendors
• Automation: Workato or other middleware for workflow automation

Act as an escalation pointfor Help Desk issues that cannot be resolved at Level 1(or)2:

• Provide senior-level troubleshooting and resolution support
• Train and mentor Help Desk staff to improve efficiency and response times

Deploy and manage monitoring and observability solutions (e.g., Datadog, Splunk) to ensure proactive system health management

Ensure security and compliance through

• Enforcement of IAM best practices and MFA
• Collaboration with SOC/SIEM teams for incident response
• Adherence to governance and regulatory standards (SOC2, ISO 27001, GDPR)
• Lead root cause analysis for critical incidents, defining preventative and corrective actions
• Provide mentorship and knowledge sharing to junior administrators, fostering team growth and technical development
• Collaborate with security, cloud, and application engineering teams to align IT services with business priorities
• Take initiative in planning and executing IT projects, ensuring deadlines and quality standards are consistently met.
• Respond quickly to changing business needs and evolving technology environments, troubleshoot problems promptly, and implement lasting solutions.
• Work with teams and stakeholders while guiding Help Desk and junior admins to keep IT services reliable and aligned with business goals.

Minimum Qualifications

• Bachelor’s degree in computer science / information systems or equivalent experience
• 10+ years of experience in system administration with hybrid infrastructure exposure.
• Proficiency in Windows/Mac administration, virtualization platforms, and storage systems.
• Proven expertise managing core SaaS platforms, including identity & access (Okta, FastPass), collaboration (Office 365, Google Workplace), storage/backup (Box, Druva, NAS), device management (Intune, Jamf, LogMeIn), and security tools (CrowdStrike, Mimecast, Cloudflare WARP, KnowBe4).
• Strong skills in networking (Meraki, CloudRadius), print management (Papercut), and vendor/SaaS partner management.
• Experience with workflow automation (Workato or similar), scripting (PowerShell, Bash, Python), and system monitoring (Datadog, Splunk).
• Solid understanding of IT security, IAM, and compliance frameworks.
• Strong communication and problem-solving skills.
• Ability to lead technical projects and mentor peers.

Preferred Qualifications

• Master’s degree in computer science / information systems or equivalent experience
• Certifications: Microsoft 365 Certification, Azure Administrator Associate, CISCO certification, CISSP or similar.
• Workato Orchestrate or Agentic Platform experience
• Knowledge of disaster recovery, backup strategies, and business continuity planning.
• Experience with zero-trust security models and modern endpoint management (Intune, Jamf).
• Experience configuring application logging to Splunk Cloud

The base compensation range for this hybrid role in San Jose, CA position is $140,000-180,000.

Location: San Jose, CA - Hybrid - onsite 3-4 days/week

Life @ Adeia

At Adeia, we are dedicated to creating a workplace where all employees have a voice and

sense of belonging, feel safe and valued, and are acknowledged for how their unique

differences contribute to organizational culture and business outcomes.

Our employees and their families are important to us, and our comprehensive pay, stock,

and benefits programs reflect that. Adeia supports personal well-being, builds financial

security, and enables employees to share in our collective success.

Rewards include

• Competitive compensation (salary, equity, and bonuses) and comprehensive benefits are designed to foster work-life balance, care for your health, protect your finances, and help you save and invest for the future.
• Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
• Great benefits, which vary by location and can be site-specific: employee discounts, transportation reimbursements, and fitness facilities.
• A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.