Store Manager (San Jose [Santana Row])

Store & Local Brand Manager

The Store & Local Brand Manager is responsible for coordinating and directing the successful, efficient, and profitable operation of the store in order to achieve PAIGE business objectives. The Store & Local Brand Manager is accountable for ensuring that all required actions are taken in the store to meet or exceed sales and profitability targets.

The Store & Local Brand Manager is responsible for owning the representation of the brand in the store and establishing and maintaining the standards and expectations of excellence regarding customer service, merchandising and visual presentation, employee development, operation compliance, inventory control, and protection of assets.

This position requires strong interpersonal and communications skills, business acumen, and an entrepreneurial spirit that exercises creative and resourceful decision making and independent judgement to affect business in impactful ways and ensure the store operates in the best interest of the company while maximizing potential.

The Store & Local Brand Manager reports directly to the Director of Retail Sales, with key relationships with Retail Brand experience Manager, the Retail HR Manager, and the Retail Operations Coordinator. The Store & Local Brand Manager manages the entire store’s staff and provides thoughtful leadership to each employee.

The Store & Local Brand Manager works with each employee to achieve goals and serves as an advocate on behalf of the needs of the store in all HQ communications and functions that impact the store.

Store & Local Brand Manager duties include (but are not limited to):

• Understanding and communicating daily, weekly, monthly and annual sales targets and key performance indicator (KPI) goals to employees.
• Ensuring the implementation of plans for meeting and exceeding sales targets.
• Holding employees accountable for meeting productivity expectations.
• Reinforcing the expectation of superior customer service as the top priority for all employees.
• Ensuring that all customer grievances are addressed promptly and in alignment with company policies.
• Communicating company directives, policies, and guidelines in a clear, positive, and effective manner to ensure they are understood.
• Ensuring the timely execution of all merchandising and visual initiatives according to HQ direction.
• Providing feedback to the Buying Team regarding merchandising needs of the store based on trends and market analysis.
• Setting an example of enthusiasm, knowledge, and understanding of the PAIGE brand image and products.
• Overseeing the interviewing, on-boarding, and training processes for new hires.
• Managing the store’s succession planning and identifying, recognizing, and developing talented and committed employees.
• Fostering an environment that recognizes and rewards commitment and excellence within the store.
• Monitoring employee performance, evaluations, and training needs within the store to ensure that all employees have the opportunity to succeed and grow.
• Ensuring all requirements necessary to open and close the store are performed accurately each day.
• Obtaining a comprehensive knowledge of the POS system, and having the ability to handle transactions in the event of an iPad, internet, and or debit/credit card reader malfunction.
• Ensuring an accurate inventory and the timely completion of all inventory related tasks, procedures, and operations.
• Participating in scheduled inventory tasks, including store wide physical inventory counts.
• The Store & Local Brand Manager will act as a liaison representing PAIGE within the community their store resides.

Required Qualifications

• 3 years of experience in a retail setting
• 2 years of experience managing retail teams and driving sales
• Open availability
• Able to work up to 40 hours per week
• The ability to work during the Vacation Blackout Policy dates. Including all weekend days in December
• Strong written and verbal communication and leadership skills
• Knowledgeable with retail systems and a strong understanding of retail math and KPIs
• The ability to engage and motivate teams, and to work collaboratively with colleagues
• Flexibility and experience in managing multiple strategic and operational business functions
• Proficient in Microsoft Office (Excel, Word, Outlook, etc.)

Employee Perks

• Progressive Pay Bonuses
• Clothing Allowances
• Employee Discounts (Stores & Partnered Companies)
• Paid Parental Leave
• Company 401(k) Match

Base Salary

$80,000/yr - $85,000/yr

About the Company

PAIGE, we believe that every choice we've ever made-the big ones, the small ones, the right or the wrong-has led us to this moment. We believe that the best story you can make and share is the one of your own life, and we are passionate about designing pieces that reflect and celebrate it.

From the beginning, our founder & creative director Paige Adams-Geller embraced every moment, aiming to inspire and empower as her story evolved.

Her journey began in Los Angeles, where her entrepreneurial spirit took her from working as one of the top fit models in the industry to launching her namesake collection in 2004. Today, she sits at the helm of PAIGE as the only female founder in the denim industry, continuing to challenge convention and infuse her colorful spirit and chic sensibility to every collection she designs.

Our brand first launched in February 2005 in high-end retailers including Intermix, Ron Herman, Bergdorf Goodman and Harvey Nichols. Paige's designs became an instant obsession of consumers, celebrities, and prominent fashion editors. Quickly, we unveiled our men's, petites and maternity ranges - all created with the same commitment to the craft.

As our story continues to evolve, we remain devoted to the details. We only partner with the best wash-houses in the country, which happen to be in our hometown of Los Angeles. Every style we create is wear-tested, and tested again.

We are completely obsessed with designing pieces you'll live in-jeans that go from morning to moonlight; the perfect pair that works like a charm, always; pieces to help you stand tall in what you're wearing, and take you exactly where you want to go.