Administrative Assistant - Service

Administrative Assistant - Service

Full-Time, M-F 8am-5pm

Location: San Jose, CA, on-site

Department: Service

Compensation

$22-$28 / per hour

JOB SUMMARY

We re looking for a detail-driven Administrative Assistant to support our Service Department by managing the full repair and RMA workflow for customer and service equipment. This role ensures repairs move efficiently from intake through completion while maintaining accurate documentation, communication, and reporting.

You ll work closely with Leadership, Rental, Sales, and Service teams to keep operations running smoothly.

This position reports to the Director of Service and partners closely with the Service Coordinator for backup coverage.

KEY RESPONSIBILITIES

• Manage in-house repair jobs in Zuper and NetSuite, ensuring accurate job creation, status updates, notes, and notifications
• Perform weekly and monthly repair audits for HQ and branch locations
• Prepare and process service quotes in NetSuite
• Coordinate with Accounting on rental write-offs when needed
• Submit warranty requests for non-radio equipment
• Create and manage Motorola warranty claim submissions
• Submit support cases as required
• Complete service billing for Northern California and support billing for Southern California
• Generate weekly repair turnaround-time reports
• Maintain service repair policies, procedures, and reference materials
• Provide ongoing support to the Service Coordinator and Service Manager

QUALIFICATIONS

• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and deadlines
• Experience with service workflows, RMAs, or repair coordination (preferred)
• Familiarity with NetSuite, Zuper, or similar systems (a plus)
• Clear communication skills and a collaborative mindset

WHY JOIN US?

• Competitive pay and a comprehensive benefits package.
• Opportunity to gain hands-on experience with cutting-edge rental equipment and grow in your technical career.
• Work in a collaborative, supportive environment that values teamwork and continuous improvement.
• Be part of a team that emphasizes customer satisfaction and operational efficiency.

TEAMWORK

• We are committed to fostering a culture of collaboration and innovation. Team members are encouraged to proactively suggest improvements, streamline processes, and contribute to the ongoing success of our rental division.

ABOUT GOLDEN STATE COMMUNICATIONS

Golden State Communications, Inc. is a premier Channel Partner for Motorola Solutions and an industry leader in the design and build of Bi-Directional Amplification (BDA) and Distributed Antenna Systems (DAS) for Public Safety.

We specialize in the sales and service of radio communication systems in the San Francisco Bay Area, offering industry standard wireless solutions for all industries. We sell, rent, install, and provide services for Motorola 2-way communications systems to the area s largest sporting venues. universities, and corporations.

Serving the greater Bay Area for more than 2 decades, we are a leader in the technical integration of RF and Internet-based communications.