Hotel Operations Manager - AC Hotel San Jose Downtown

AC Hotel San Jose Downtown is a vibrant and upscale hospitality establishment located in the heart of downtown San Jose. As part of the AC Hotels brand, known for its modern design, sophisticated atmosphere, and commitment to providing exceptional guest experiences, this hotel caters to business and leisure travelers alike.

The property boasts contemporary amenities, stylish guest rooms, and a prime location that offers guests easy access to local attractions, dining, and entertainment options. AC Hotel San Jose Downtown prides itself on its dedication to excellence and maintaining high standards of service and operational efficiency.

The Hotel Operations Manager role at AC Hotel San Jose Downtown is a pivotal position responsible for overseeing the daily operations of the hotel with a strong focus on guest satisfaction, team performance, and financial success.

This role requires close collaboration with department heads across Front Office, Housekeeping, Food & Beverage, and Maintenance departments to ensure seamless coordination and operation of all hotel functions.

The Operations Manager plays a critical role in driving revenue growth, maintaining quality and service standards, supporting staff development, and ensuring compliance with company policies and health and safety regulations.

With an annual salary ranging from $80,000 to $85,000 based on experience, plus additional benefits such as a cell phone reimbursement, onsite parking, paid time off, holiday pay, medical, dental, vision coverage, 401K, HSA/FSA plans, employer-paid life insurance, discounted lodging, and an employee assistance program, this role offers a comprehensive compensation package.

The position is ideal for a seasoned hospitality professional with at least four years of management experience who is passionate about creating memorable guest experiences and leading a dynamic team.

The Hotel Operations Manager will take an active role in budget preparation and financial planning, monitoring labor costs and expenses to align with operational goals. They will identify sales opportunities, partner with marketing, and oversee staff scheduling and performance management. Coaching and conflict resolution are key responsibilities to foster a motivated and capable team.

This leader is also tasked with ensuring that guest rooms and public spaces meet the highest standards of cleanliness and presentation, managing maintenance coordination, security, inventory, and equipment control to minimize waste and optimize efficiency.

In addition, the Operations Manager will lead efforts to analyze guest feedback and satisfaction trends to continuously elevate service quality and build brand loyalty. They will manage rate strategies, promotional offerings, and collaborate with sales and marketing teams to optimize occupancy and revenue performance.

Upholding confidentiality of guest information and accurate documentation are critical components of this role.

This position requires a bachelor's degree in Hotel Management or a related field, or equivalent experience, along with strong competency in PMS and POS systems, Microsoft Office applications, and financial acumen including budget management and P&L analysis. Exceptional leadership and communication skills with an emphasis on team development and operational excellence are essential.

As a representative of the property, the Hotel Operations Manager will also serve as Manager on Duty when required, demonstrating hands-on leadership and commitment to the hotel’s success.

• Bachelor's degree in Hotel Management or related field, or equivalent experience
• 4+ years of hotel management or supervisory experience
• strong knowledge of front office, housekeeping, and accounting operations
• proficiency in PMS and POS systems, plus Microsoft Office (Word, PowerPoint, Excel)
• strong financial acumen, including budget management, cost control, and P&L analysis
• excellent leadership and communication skills, with a focus on coaching, motivating, and team development

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