IT Director, Merchandising and Supply Chain Systems

Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment!

Location: Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119

Schedule: Monday – Friday, Weekends as needed, 40-50 hours per week

Pay: up to $135,000 - 160,000 annually

Job Type: Full Time

Benefits

• Employee Discount
• Employer-Paid Life Insurance
• Flex Time Off
• Disability Insurance
• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• 401(k) with company match

Job Summary

We are seeking a detail oriented “Director of Enterprise Applications” to leads the overall application strategy, architecture, and roadmap for the organization’s core, Merchandising planning, and logistics systems. This role ensures seamless integration, scalability, and optimization of all enterprise platforms supporting the company’s operating model and growth strategy.

Key Responsibilities

• Develop and maintain the enterprise applications roadmap aligned with overall business and transformation objectives for all Supply Chain and Merch systems (Buying, Planning, Distribution).
• Oversee the design, delivery, and implementation of WMS integration over the next 18 months. Strong experience in supply chain and planning system implementation is required for this role.
• Oversee design, delivery, and implementation of Planning system for next 18 months.
• Partner with business leaders to drive process automation, system adoption, and continuous improvement across supply chain functions.
• Lead a cross-functional team of system managers and application specialists to support day-to-day operational needs.
• Establish and govern future system architecture and data integration standards to ensure scalability and interoperability.
• Manage vendor relationships, software licensing, and relevant budget oversight to optimize cost and value.

Job Requirements

Qualifications

• Bachelor’s degree in information systems, Computer Science, Business Administration, or related field.
• 7+ years of experience in enterprise application strategy, architecture, or leadership roles.
• Proven track record in leading large-scale application implementations and integrations (WMS, Planning, ERP, SaaS).
• Strong knowledge of supply chain, merchandising, and logistics systems.
• Experience with process automation, data integration, and system optimization.
• Excellent leadership, communication, and stakeholder management skills.
• Analytical and problem-solving mindset with attention to detail.
• Ability to manage multiple priorities and cross-functional teams.

Definitions of Success

• Project Delivery: Timely implementation of new retail systems and upgrades.
• Operational Excellence: Maintain >99.5% uptime for all retail platforms.
• User Satisfaction: Achieve high satisfaction scores from store teams and business stakeholders.
• Cost Optimization: Deliver projects within approved budgets and maximize ROI on technology investments.

Additional Requirements

• Frequent sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Limited travel or overnight
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials
• Fluency in English is required for training, vendor interactions, and ensuring compliance with company policies and procedures
• Frequently outdoors
• Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees
• Lift approximately 50+ lbs.
• Use of fine motor hand functions

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

Reasonable accommodation will be provided for qualified individuals with disabilities.