Front Desk Agent PBX - Las Vegas

We Inspire People to Be More Alive

About Paws Up Montana

Paws Up Montana, America’s premier luxury ranch resort, is more than a workplace—it’s a chance to be part of something extraordinary.

Position

This role is based in our Las Vegas office and acts as an extension of the on-property Front Desk. The PBX Agent serves as the central point for guest communication and service coordination, delivering personalized and anticipatory experiences throughout the guest journey.

Responsibilities include managing resort phone lines, coordinating guest requests across multiple departments, facilitating seamless interdepartmental communication, and ensuring that every interaction upholds the company’s standards and values.

What We Offer

• Medical, Dental, Vision Insurance
• 401K with Employer Match
• Paid Time Off – 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

See for Yourself! https://youtu.be/OMstfigzWXk?si=VLVEQDaAGChmD9it

Primary Functions and Responsibilities

• Consistently embody the core values and standards of Paws Up Montana, ensuring every interaction reflects the authenticity, warmth, and refined professionalism of Montana hospitality.
• Anticipate guests’ needs and acknowledge preferences.
• Provide clear and accurate information about the resort services, facilities, and policies.
• Accurately record and log messages, ensuring they reach the correct department, team member, or guest.
• Maintain and monitor daily arrivals and departures board for accuracy, while auditing guest waivers.
• Accurately handle cashiering and billing processes.
• Manage and special guest requests.
• Maintain confidentiality of guest information.
• Follow up with and prioritize tasks throughout the shift.
• Ensure accurate and professional interdepartmental communication across multiple platforms.
• Provide service with clear, professional diction while maintaining proper telephone etiquette.
• Demonstrate urgency and efficiency while remaining effective under pressure.
• Follow and complete daily departmental checklists.
• Support Front Desk team functions as directed by Paws Up Leadership.

Supportive Functions and Responsibilities

• Display hospitality and professionalism to our guests and team members at all times, take pride in representing The Resort at Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner.
• Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment.
• Maintain a clean and neat appearance at all times.
• Perform work in a safe and high-quality manner.

Educational, Experience, Licensure Required

• Knowledge of world class hospitality and service management preferred

If you are passionate about hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana!

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.