Store Manager I

Store Manager – The Salvation Army

Location: Kansas City, MO

Status: Full-Time (40 hours per week), including evenings, weekends, and holidays as scheduled

Pay Rate: $18.01/hour

About Us

The Salvation Army is an international movement and part of the universal Christian church. Its message is based on the Bible, and its ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Our thrift stores play a vital role in funding our Adult Rehabilitation Centers (ARCs) and providing affordable shopping options to our neighbors in need.

Job Overview

Join our team in “Doing the Most Good” as a Store Manager. We're seeking a dynamic, hands-on leader to oversee one of our Salvation Army Family Stores.

In this role, you'll manage daily store operations, lead and develop your team, drive sales performance, and create a welcoming environment that reflects our mission. Your leadership directly supports programs that help change lives in your community.

Key Responsibilities

Leadership & Staff Management

• Recruit, train, schedule, and supervise store staff.
• Ensure compliance with company policies and HR standards.
• Foster a positive, mission-driven workplace culture.

Store Operations

• Lead daily operations to meet production and sales goals.
• Oversee donation processing, product pricing, and floor presentation.
• Maintain store safety, cleanliness, and compliance with Salvation Army and OSHA standards.

Customer Experience

• Deliver outstanding customer service and promote repeat visits.
• Resolve issues professionally and educate customers about our mission.
• Model kindness, respect, and care in all customer interactions.

Financial Management

• Oversee cash handling, daily deposits, and store banking procedures.
• Work within budget guidelines and monitor inventory levels.
• Track and report sales data to identify growth opportunities.

Communication & Reporting

• Provide daily production and sales reports to Regional Leadership.
• Maintain open communication with Regional Manager and Command staff.
• Support community outreach efforts to strengthen local engagement.

Supervisory Responsibilities

• Interview, hire, and train store personnel.
• Conduct regular performance reviews and timecard approvals.
• Ensure staff compliance with scheduling, payroll, and operational policies.

Qualifications

Education & Experience

• Minimum 2 years of retail management or staff supervision experience.
• Background in thrift, donation-based, or nonprofit retail preferred.

Skills & Abilities

• Proven leadership and team-building skills.
• Strong communication and customer service focus.
• Basic computer proficiency (POS systems, payroll, Microsoft Office).
• Ability to lift/move up to 50 lbs regularly (occasionally up to 100 lbs).
• Willingness to work flexible hours including weekends or holidays.

Certifications

• Valid Driver's License and clean MVR required.

What We Offer

• Meaningful work that makes a difference in your community.
• Opportunities for professional growth and advancement.
• Supportive and mission-focused work culture.
• Comprehensive benefits package (health, dental, vision, retirement, and paid time off).

Physical & Work Environment

• Retail store setting with frequent standing and walking.
• May experience varying temperatures or dusty conditions.
• Occasional lifting, climbing, or bending required.
• Moderate noise level typical of retail operations.

Travel

• Occasional travel for training or multi-site support may be required.

Equal Opportunity Statement

The Salvation Army is an Equal Opportunity Employer. All qualified applicants, including individuals returning to work, veterans, people with disabilities, those impacted by the justice system, and candidates without a college degree, are encouraged to apply.

Requirements

The Salvation Army is committed to caring for those who care for others. We offer a comprehensive, affordable benefits package designed to support your health, your family, and your future.

Our benefits include

• Medical, Dental, Vision & Hearing Coverage through Anthem Blue Cross Blue Shield – multiple plan options with affordable premiums and low copays.
• Prescription Coverage with Express Scripts – mail-order options for convenience and lower costs.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
• Employer-Paid Basic Life Insurance and options to purchase additional voluntary life coverage for you and your dependents.
• Short- and Long-Term Disability Insurance through Unum, including income-protection buy-up options.
• Supplemental Aflac Plans (Accident, Critical Illness, and Hospital Indemnity) to help offset unexpected medical costs.
• MetLife Pet Insurance available with preventive care options for your furry family members.
• Employee Assistance Program (EAP) offering 24/7 confidential counseling, legal, and financial resources.
• Paid Time Off (PTO) and Paid Holidays each year.
• Retirement Savings Plan (403b) with employer match eligibility.
• Opportunities for growth, training, and career development within one of the nation's largest and most trusted nonprofits.