Inbound Customer Service Assistant

Be the Friendly Voice Customers Can Count On

We're hiring an Inbound Customer Service Assistantto join our team in Kansas City, Missouri. If you enjoy helping people, solving problems, and creating positive customer experiences, this is an excellent opportunity to build a rewarding career in a professional office environment.

Whether you have experience in customer service, retail, hospitality, or a call centre, or you're looking to start a new career, we provide comprehensive paid training to help you succeed.

About the Role

As an Inbound Customer Service Assistant, you'll be the first point of contact for customers, handling incoming enquiries and providing timely, professional support. You'll work closely with your team to resolve issues, answer questions, and ensure every customer interaction is a positive one.

What You'll Do

• Answer inbound customer calls with professionalism and enthusiasm
• Respond to customer enquiries via phone, email, and live chat
• Assist customers with account updates, orders, returns, and general requests
• Resolve customer concerns efficiently while maintaining a high level of service
• Accurately document customer interactions and service requests
• Escalate complex issues to the appropriate department when necessary
• Work towards team goals for response times and customer satisfaction

What We're Looking For

• Previous experience in customer service, retail, hospitality, or a call centre is preferred but not required
• Strong communication and active listening skills
• Excellent problem-solving and organisational abilities
• Ability to multitask and remain calm in a fast-paced environment
• Positive attitude with a customer-first approach
• Reliable, punctual, and a strong team player

What We Offer

• Competitive full-time pay
• Paid training from day one
• Health, dental, and vision insurance options
• Paid time off and company holidays
• Opportunities for career advancement and professional development
• Consistent full-time schedule
• Friendly, supportive, and collaborative workplace

Apply Today

Ready to build a career where you can make a difference every day? We'd love to hear from you. Submit your resume through the application link to be considered. Qualified candidates will be contacted promptly, with interviews available for selected applicants.

Join a team that values great service, teamwork, and helping customers every step of the way.

Skills

Call Centers, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Online Chat, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Retail, Team Player, Telephone Skills, Time Management, Training/Teaching, Vision Plan

About the Company

IronPath Ventures