Business Operations Manager

About WarehouseQuote.com (WHQ)

WarehouseQuote is a company that manages the warehousing and fulfillment portion of our customer’s supply chain. We do this by partnering with the best 3PL warehouses in North America and providing the crucial communication and visibility needed for our customer and warehouse partners to be successful.

The Business Operations Manager Role [The Why]

The Business Operations Manager is the main Operational face between our Clients, our Warehouse Partners, and internal WHQ stakeholders. This teammate will ensure that we are executing strategically, timely, effectively, and with intentionality to internal and external stakeholders. This role serves as an escalation and provides quick resolution to issues.

Additionally, they are responsible for building value added relationships with our partners. When this role executes well, we are displaying our mastery of the client’s business which builds a critical level of trust across the partnership.

Responsibilities [Defining Success]

• Serves as the main point of contact for the WHQ Operations team to our Clients and Operational counterparts within our Warehouse Partner Network
• Displays a mastery of the client’s business through a holistic review of: Delivering on core services, inventory accountability, workflow management, and project management
• Committed to driving Clarity through excellent communication and problem solving
• Works collaboratively with teammates to find Innovative ways to drive Clarity and Growth for the client & WHQ’s business.
• Travel up to 10%, based on business demand

Culture Fit [aka, our secret sauce]

Here at WarehouseQuote, we only hire A+ rock stars who are dedicated to our core values and will work to maintain our incredible culture. We are dedicated to hard work and supporting each other and the community in which we live.

We do this by investing in leadership and development efforts, supporting each other, having open and honest conversations, empowering everyone to take ownership of the things that are important to them, group charitable events, and, among other things, planned/impromptu company outings.

What does a culture fit look like at WarehouseQuote?

Teammates Who Are Committed To Our CORE VALUES

Putting People First

• Our team doesn’t leave anyone behind. If help is needed, we jump in to support

Do The Right Thing Every Time

• Even when it doesn’t benefit individuals or the organization, we always do what’s right

Taking Ownership of Every Situation

• This includes our mistakes, and our personal development

Financial Discipline

• We will never risk the long-term health of the company for short term gain

Living Generously

• We selflessly and humbly give of our time and talent to make a positive impact on those around us

Technical Fit

• Possess the ability to execute on the task at hand with experience, resourcefulness, and collaboration
• Capable of building valuable relationships with clients
• Two - Five years of related experience preferred
• Experience with international or domestic transportation is a plus

Key Systems Used

• WHQ’s Portal and Footprint by Datex, serving as our Warehouse Management System (WMS)
• Jira for task and project management
• Zendesk & Gmail

Benefits

• 85% of premiums for medical, dental, and vision plans covered by WHQ
• $2,000 annual HRA/HSA contribution
• 401k with 100% match, up to 6%, immediately vested upon enrollment
• Reimbursement programs: childcare, tuition, wellness, cellphone
• Free daily lunches
• Leadership and development training
• Men and women haircuts
• Onsite gym
• Parental paid leave
• Living generously program with 100% charitable contribution match