Regional Director of Operations

Director of Last Mile Operations / Regional Delivery Operations Manager

3PL / 4PL / White Glove Delivery Operations Management (Furniture)

This position requires travel to St Louis and other Midwest operations.

We are seeking an White Glove Delivery Furniture -Appliance Delivery Operations Boots on the ground Leader...

Travel: Road Warrior 60-75%

Job type: Full-time

Shift and schedule: Extended hours / Monday - Saturday / 4:30am

Region Supporting: Indianapolis/St Louis

Reports to: Vice President of Operations

Work Environment

Onsite

Industry: Transportation / Furniture -Appliance Delivery and / or installation / White Glove Delivery / Inventory Control / Big Ticket Client Account Management.

Position Summary

The Regional Operations Director will manage the operations of an assigned region of cross docks, specifically focused on supporting major strategic clients. They will play a critical role in ensuring the uniformity of Riverstone's client blueprints across the assigned region, while also driving exceptional service levels and optimizing financial performance.

The Regional Operations Director will be responsible for fostering strong professional relationships with the client.

Essential Duties and Responsibilities

• Provide effective leadership and direction to cross docks within the assigned region, fostering a culture of excellence, teamwork, and accountability
• Drive, maintain, and evangelize the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new members / business partners within their assigned region.
• Serve as the primary point of contact for the local and regional client representatives within the region, ensuring clear communication, understanding of operational needs, and alignment of services to exceed expectations
• Monitor and evaluate the operational performance of each profit center within the region, implementing strategies to optimize productivity and quality of service
• Ensure adherence to Arias Logistics’ client SOPs and operational standards across all sites within the region, driving consistency in processes, procedures, and service offerings
• Conduct regular onsite performance reviews and analysis of key metrics, identifying trends, areas for improvement, and implementing corrective actions as necessary to meet or exceed targets.
• Support the professional development and growth of site managers and operational staff within the region, providing coaching, training, and performance feedback to enhance skills and capabilities
• Travel to all assigned cross docks on a regular basis based on the operational demands of each location
• Conducts and/or participate in regional client/customer meetings as needed
• Provides and ensures local site leadership coverage when needed
• Perform other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in business administration, Operations Management, or related field preferred
• 2-3 years of progressive experience in 3PL / 4PL / White Glove Home Decor operations management, with a proven track record of success
• Strong leadership skills with the ability to motivate teams and drive results in a fast-paced, client-focused environment
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, stakeholders, and team members
• Analytical mindset with the ability to interpret data, identify trends, and make informed decisions to optimize performance and achieve strategic objectives
• Demonstrated financial acumen and experience managing budgets, forecasting revenue, and driving profitability
• Proven ability to think strategically, anticipate challenges, and develop innovative solutions to achieve business goals
• Flexibility to travel within the assigned region and work evenings or weekends as needed – Saturday is a key day. See above notes on locations.
• Proficiency in computer software systems, dispatching platforms and Microsoft Office and Excel.
• Bilingual Spanish is a plus
• Lift / pull / move merchandise weighing 80-100 lbs. Physical demands: move, stand, and bend for long periods of time to oversee, mentor and train other team mates / partners.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person, and frequently utilize computer-related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects.

This position may require extended work hours and travel.

Job Type: Full-time

Pay: $100,000.00 per year

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s)

• Are you currently Employed now?
• What experience do you have with an new business or location start-ups (NAME the companies from your resume, if any)?
• Confirm you can lift, lower, push, pull all sizes of merchandise up to and in excess of 80 lbs.?
• What experience do you have in supporting via the phone to in-home service and / or delivery professionals (NAME the company or service from your resume)?
• What types of 3PL / transportation / logistics industries or sectors did you support?
• Are you comfortable with posted compensation (of $ 100K) ?
• Are you fluent (100%) verbally in any other language than English?......... List that other language you are 100% fluent in / WITHOUT the use of technology - Again 100% fluent ....
• Name the company you were an Multi-Unit Manager - Leader from your resume...Name the company
• Please NAME the “retail” company you supported "White Glove Residential" furniture merchandise prep and / or Appliance for e.g. Ashley Furniture, La-Z-Boy, Restoration Hardware, Havertys, IKEA, Bob's Discount Furniture, Ethan Allen, and Home Depot. Please NAME the “retail” company ….If, any?
• Confirm your understand that this s position requires that you live currently in Indianapolis area?

Work Location: In person