Business Operations Manager

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Business Operations Manager plays a critical role in supporting business development and client services for the Third-Party Property Management platform. The ideal candidate for this role is detail-oriented, a self-starter, and customer-centric.

This position will serve as key support and a strategic partner to the Executive Vice President (EVP) of Operations, Vice Presidents (VP) of Business Development & Client Services and the broader Birge & Held Operations team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence, organizational support, and driving business growth.

A successful candidate will play a vital role in ensuring smooth day-to-day operations, supporting key initiatives, and contributing to business development efforts aimed at expanding our multifamily portfolio. The Business Operations Manager reports directly to the Vice President Business Development & Client Services.

KEY RESPONSIBILITIES

Executive & Operational Support

• Partner with the EVP of Operations and VP of Business Development & Client Services to support high-level initiatives, manage special projects, and maintain visibility into department priorities.
• Provide organizational and administrative support to the B&H Operations office suite, including coordination of calendars, meetings, and follow-up action items.
• Manage internal communications related to client communication and new business initiatives and maintain documentation in SharePoint or other designated systems.

Portfolio & Document Management

• Conduct all business in accordance with company policies, Fair Housing laws, ADA, FCRA, and applicable multifamily housing regulations.
• Maintain the Property Management portfolio tracker and document library, ensuring client lists, property details, and contract templates are accurate and up to date.
• Manage and update the CRM for new and existing third-party clients to include scheduled follow-ups and communication tracking.
• Draft, distribute, and track Property Management Agreements from initiation through execution.
• Support onboarding and offboarding of Client Assets properties through document coordination and team communication.
• Manage the Asset Transition SmartSheet
• Lead weekly Transitions calls, ensuring cross functional teams are completing their items in proper time

Event Planning & Project Coordination

• Lead planning and execution of Quarterly Leadership Meetings and other key events, managing timelines, budgets, logistics, and content coordination.
• Collaborate across departments to keep =projects on track and ensure alignment with strategic goals.

Marketing Support

• Review weekly KPIs from KNOCK to track conversion ratios
• Communicate findings to VP of Client Success and RVPs and RPMs.

Business Development Support

• Partner with leadership to support business development activities with multifamily property owners and potential clients.
• Assist with outreach materials, proposals, presentation decks, and follow-up documentation to help attract and secure new third-party management contracts.
• Coordinate internal resources to ensure a smooth handoff from business development to operations when new assets are added to the portfolio.

EDUCATION, EXPERIENCE, AND SKILLS

• 3+ years of management experience in residential property management or operations support.
• Prior experience in an executive assistant, administrative, or operations management role preferred.
• Exposure to business development or client relationship management is a plus.
• Highly organized, structured, and capable of juggling multiple priorities with minimal oversight.
• Proactive and self-motivated, with a problem-solving mindset and strong critical thinking skills.
• Strong written and verbal communication skills with attention to detail.
• Comfortable handling sensitive information with professionalism and discretion.
• Technically proficient with Microsoft Office Suite, including strong Excel skills; experience with RealPage/OneSite a plus.
• Proven ability to thrive in fast-paced environments and adapt to changing needs.
• Willingness to jump in on both tactical tasks and strategic initiatives.
• Commitment to delivering a high level of internal service and operational excellence.
• A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

• Maintain work-life balance with a flexible hybrid schedule and a generous paid time-off policy, including up to 20 days of PTO per year. In addition to traditional PTO, you’ll receive 14 holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with a performance-based bonus, determined by your role and achievement in individual, departmental, and company-wide Key Performance Indicators (KPIs).
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes a competitive employer match.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
• Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.