Account Manager - Printing & Packaging

Build your Career with an Industry Leader

Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service.

Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.

Why work at MCC

• Competitive compensation + Sales incentive plant
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

The Key Account Manager works to improve MCC Label's market position and achieve financial growth. This position is the lead day-to-day customer contact and continuously defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.

The Key Account Manager focuses on three main areas: Client Retention, Account Planning, and Account Administration. This role is highly collaborative as it requires interaction with mid-and-senior management, marketing, and technical staff.

Account Manager

Client Retention

• Lead day-to-day commercial contact for assigned accounts across procurement, R&D, and brand teams
• Build deep, multi-level relationships with decision-makers and influencers to identify growth targets and protect share
• Manage customer expectations and offer clear communication around timing and capacity; flag issues early and drive them to resolution
• Run point on quality issues, trials, and escalations, pulling in the right internal teams to thoroughly solve
• Serve as the voice of the customer inside MCC, and represent MCC in customer touchpoints and quarterly business reviews

Account Planning

• Own and execute the account plan, bringing customer and MCC priorities into alignment
• Manage revenue and growth targets and continuously seek out efficiency opportunities to improve profitability
• Work with pricing, operations, and supply chain to model capacity, substrate supply, and multi-plant allocation
• Keep in tune with active supply agreements; lead pricing and volume discussions supporting contract renewals
• Grow the account through new and incremental volume, seeking out opportunities to sell in MCC-innovation and earn share from competitors
• Track substrate and inventory positions, and monitor market and competitor activity that affects the account

Administrative

• Drive open action items, project milestones, and onboarding checklists to completion
• Keep account records and CRM current: price lists, POs, forecasts, trial reports, specs
• Manage aged-inventory review and drawdown against monthly targets
• Forecast and track account metrics; prepare account status reports for leadership
• Write clean customer-facing recaps and internal reports
• Partner with customer service and scheduling on open-order reports and prioritization

Qualifications

• Bachelors degree or equivalent experience
• 5+ years in account management or sales, ideally in labels, packaging, print, or CPG manufacturing
• Track record managing large, multi-stakeholder accounts across sales, operations, quality, and supply chain
• Solid commercial footing with pricing, quoting, forecasting, and negotiation
• Strong writer and communicator, comfortable handling sensitive customer conversations
• Microsoft 365, Salesforce, and savvy incorporating A.I. into workflow
• Beverage packaging or label print knowledge (roll-fed, PS, shrink sleeve, cut & stack) a strong plus
• Able to travel for customer visits, plant tours, trials, and business reviews (25%)

This role is primarily office-based or home office-based, requiring extended periods of sitting, computer use, occasional walking or light lifting, and may involve brief visits to manufacturing areas; reasonable accommodations will be provided as needed.

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.

MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com.

If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Skills

Artificial Intelligence (AI), Beverages, Bookkeeping, Business Strategy, Communication Skills, Competitive Research, Consumer Branding, Consumer Packaged Goods, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Establish Priorities, Forecasting, Inventory Management, Leadership, Manufacturing, Market Tracking, Metrics, Microsoft Product Family, Negotiation Skills, Pricing, Printing, Product Packaging, Profit & Loss, Purchasing/Procurement, Record Keeping, Research & Development (R&D), Revenue Growth, Revenue Management, Revenue Planning, Sales, Sales Closing Skills, Sales Management, Sales Operations, Salesforce.com, Status Reports, Supply Chain, Supply Chain Operations, Team Player, Technical Marketing, Willing to Travel, Writing Skills

About the Company

Multi-Color Corp