Document Controller & Technical Writer

The Document Controller & Technical Writer will engage with internal customers to provide records management and related support to the business site. Responsibilities include a broad range of administrative and clerical functions and maintenance of records systems to support client records management operations while delivering high-quality customer service.

A strong understanding of documentation types, systems, and processes is required to respond to more complex customer requests with accuracy and efficiency.

This onsite position is located near downtown Indianapolis at our client’s offices.

Compensation range

$18 - $20/hour

Other compensation: Performance bonus eligible

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.

What you will be doing

• Provide documents and information to customers through online requests and in person interactions
• Enter data for submitted records into the appropriate systems and maintain accurate and up-to-date databases of all documents and records
• Track metrics and generate reports as needed and route and distribute documents to internal customers as assigned; update electronic document routes as requested
• Support internal and external audits
• Locate documents and consult with applicable document owners to identify library site periodic reviews, obtain information for updates and locate relevant documents as needed for applicable updates
• Route requests to support training course and curricula creation, revision, and retirement: use learning request system to request changes to learning management system
• Meet with internal library site and client personnel to review curricula and associated metadata
• Maintain email organization to support review and approval processes for Periodic Review (PRs) and readily locate library site documentation as needed

Requirements

• 2-3 years customer service experience; 1-2 years records management experience with a proven ability to multi-task; College degree preferred
• Proficiency in Microsoft Office (Outlook, Word & Excel) and Internet navigation; must have a mobile phone for security and multi-factor authentication
• Experience with standard office equipment (i.e.; copier, scanner, fax, etc.); experience with electronic document management systems a plus
• Strong interpersonal skills, effective written and verbal communication skills, ability to alphabetize and prioritize work, strong organizational skills with high attention to detail; Alpha-numeric data entry experience desired
• Ability to work some overtime as needed
• Ability to climb stairs, bend and reach for filing, lift up to 25 lbs. and walk 1/4 mile between libraries up to twice per day and from parking lot to facility
• Must be able to work in environments where Vancomycin and Penicillin may be present
• Must pass a background check and drug screening

A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.