Qualtiy Coordinator

Rentokil Boecker® Quality Coordinator is held accountable for the below job responsibilities:

Conduct basic internal audits on the sales and operations department and identify non-conformities in the processes.

Provides, compiles and reports accurate data to management for internal use upon request.

Verifies accuracy of client files to determine eligibility, and accuracy reporting according to the company guidelines, policies and procedures.

Handles data collection with high sensitivity of all methods: courtesy calls, CVC, call back follow up call, audit calls, and courtesy visits.

Receives client complaints and call back data, communicates and follows up with concerned stakeholders to ensure client satisfaction.

Records accidents at clients' premises and identifies root causes in order to avoid their reoccurrence.

Performs internal audits on operations departments of all LOBs and identifies non conformities in processes and matters of system data entry, contracts, pending appointments, client's complaints and other functional tasks.

Address the non conformities reports to the Quality Manager to take action.

Generates and handles the distribution of Quality Certificates to clients.

Implements the client feedback system by requesting written feedback and testimonials through various media.

Maintains data entries and data integrity on Rentokil Boecker® systems.

Requirements

• Bachelor's Degree in Business Administration or equivalent
• At least 1 year of experience in relevant field
• Proficiency in English is a must.
• Arabic is a plus
• Computer Literacy: Microsoft Office, CRM.