Customer Service Representative - International

Join Us as a Customer Service Representative - International at Potter Global Technologies

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

As a Customer Service Representative - International, you will deliver a high level of service to Potter’s international customers by managing orders, responding to inquiries, and ensuring every interaction is timely, accurate, and professional.

You will support global sales teams, collaborate closely with internal departments, and resolve issues with care and efficiency to maintain customer satisfaction and uphold Potter’s standards of excellence. If you like helping people, solving problems, and being the reason someone’s day gets easier, this might be the perfect fit for you.

What You’ll Do

• Enter and verify international orders, ensuring accurate pricing and all required documentation are completed.
• Manage customer support through prompt, courteous calls, emails, and follow‑up communication.
• Handle customer inquiries, requests, and upselling opportunities with professionalism and product knowledge.
• Maintain accurate order records and related correspondence with strong attention to detail.
• Support Regional Sales Managers and sales teams by providing updated product information and timely responses.
• Process returns efficiently and resolve escalated issues with empathy and professionalism.
• Coordinate customer communications, including follow‑ups, outreach, and proactive updates.
• Collaborate with cross‑functional teams (sales, finance, operations) to enhance service delivery and customer experience.
• Support marketing initiatives such as maintaining regional mailing lists as needed.
• Ensure communication compliance by aligning all interactions with company standards, policies, and regulatory requirements.
• Perform additional duties as assigned to support departmental and organizational goals.

Qualifications

What You Bring

Experience That Drives Success

• High school diploma required; an associate or bachelor’s degree is preferred.
• 1+ year of customer service experience (3+ years preferred for advanced roles).
• Experience in international order processing or documentation is a plus.
• Proficiency with standard office systems, including CRM, ERP, and Microsoft Office applications.

Key Strengths & Skills

• Strong customer service and problem‑solving skills with the ability to resolve issues effectively.
• Excellent verbal and written communication across internal and external audiences.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Sound judgment and confident decision‑making.
• Acts with integrity and professionalism while maintaining confidentiality.
• Proactive time management and the ability to work across projects at different stages.
• Strong planning and organizational abilities to support efficient workflow.
• Bias for action and the ability to work with urgency when needed.
• Collaborative mindset with the ability to partner effectively across teams.
• Proficiency in Microsoft Office Suite to support daily operations.

Our Culture

• We build strong relationships—with teammates, partners, and customers
• We take pride in knowing every product we build serves the purpose of protecting lives
• We listen actively, coach frequently, and own our results
• We foster innovation, value curiosity, and believe that experimentation is part of growth
• We create a welcoming and inclusive space where everyone belongs
• We take ownership of our work—quality and safety are at the core of what we do

Benefits That Matter

• Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
• Competitive health, dental, and vision plans
• 401(k) with company match
• Generous paid time off and holidays
• Continuous learning and development opportunities
• Financial Wellness programs including complimentary Certified Financial Planner sessions
• Recognition programs that celebrate individual and team wins
• A mission-driven team that supports life-saving outcomes, every day

Location

This is a full-time, non-exempt, on-site role located at our manufacturing facility in Hazelwood, MO.

Ready to Apply?

Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world—and where you’re not just an employee but an owner—we want you on board!

Join us, and let’s create safer environments together—making a global difference you’ll be proud to own.