Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.

Job Description

DC Expansion & Cost Performance:

Accountable for delivering DC operations within approved OPEX and Capex budgets.

Own cost levers across pallets, logistics, manpower, and fleet utilization.

Drive DC cost-to-serve improvement initiatives in collaboration with C&P and Ops Excellence.

Implement optimal DC to DSD scheduling to improve cost efficiency and service levels. Monitor and control 3PL performance against commercial terms and SLAs. (Cost and penalty framework)Lead DC expansion and capacity ramp up execution as per approved Capex plan.

Work on optimising the route planning for last mile deliveries.

Operations ProficiencyDrive productivity improvement initiatives across picking, loading, dispatch, and transfer execution.

Own execution of transport network plans defined by Ops Excellence, ensuring local feasibility and compliance.

Plan and deploy manpower and fleet at ground level to optimize capacity utilization (thru Ops-ex Models).

Implement DC layout and process improvements to enhance throughput and reduce handling time in coordination with 3PL.Documentation Proficiency: Have strong documentation skills, particularly in creating process and training documents.

Develop SLAs and SOPs for feature usage, bug reporting, and system issues FAQs.

Document any new applicable functional requirements as necessary for enhancements to core products to meet scope of proposed solution. Create and update training materials as needed. Process ComplianceEnsure the DC team follows correct processes in on-ground operations and WMS postings to avoid matching errors. Analyzes and investigates system transactions, inventory data entry etc to ensure overall accuracy.

Maintain safety, regulatory compliance, and operational risk control standards.

Stakeholder ManagementEnsure proper information flow through the right communication channels.

Engage on a daily basis with 3PL, regional and central teams.

Qualifications

What Did We Order?
Bachelor’s degree with minimum 3-5 years of experience in a fast-paced DC environment (ideally in a 3PL or Ecommerce/Quick Commerce space)
Two (2) to Three (3) years’ experience utilizing a major WMS platform like Manhattan/Infor/Microsoft Dynamics/etc
Extremely organized and process-driven, Lean Six Sigma or 5S understanding preferred
Analytical skill set demonstrated by an advanced proficiency in GSheet, MS Excel, Data studio, Tableau.
Strong problem solving abilities with a process oriented mindset
Strong written and verbal communication skills across a set of stakeholders