Customer Contact Advisor

We are looking for Customer Contact Advisor who will be responsible for providing high-quality customer care support to customers via telephone. The primary objective is to ensure customer satisfaction by addressing inquiries, fixing service appointments, problem-solving, and providing relevant reminders. The role also involves engaging in cross-selling, up-selling, and marketing the company's services and products.

Additionally, maintaining customer confidentiality, guiding walk-in customers, and providing progress reports are key responsibilities. The Customer Contact Advisor is expected to meet individual targets and adhere to all quality standards, processes, procedures, and policies.

Duties & Responsibilities

• Provide efficient and accurate telephone support to customers regarding their inquiries, service appointments, problem-solving, and relevant reminders.
• Update the CRM database with the information obtained during customer calls to ensure accurate and up-to-date records.
• Engage in cross-selling, up-selling, and marketing activities for the company's services and products.
• Meet the individual targets set by the department to contribute to overall business objectives.
• Maintain strict confidentiality of customer's personal information obtained during interactions.

Guide walk-in customers and provide a pleasant showroom experience to enhance customer satisfaction and encourage repeat business.

Generate and submit progress reports regularly and as required by the department.

Ensure compliance with all quality standards, processes, procedures, and policies at all times.

Implement relevant requirements of the Environment, Health, Safety & Quality manual in daily activities.

Perform any other job-related duties as assigned.

Skills

Required

Excellent verbal and written communication skillsStrong customer service and problem-solvingProficient in using CRM software to update and maintain customer information accurately.

Time management and organizational skillsAbility to maintain confidentiality and handle sensitive customer information with discretion.