Customer Service Advisor - Full Time

Overview

Join Zempler Bank's Customer Service Team! Are you looking for a stable, long-term career opportunity where you can make a real difference delivering first-class customer service?

Zempler Bank is proud to offer a rewarding position as a Customer Service Advisor working in our vibrant & friendly Liverpool Operations team. Within this crucial 1st line customer centric role, you’ll be a dedicated professional delivering service excellence to our customers, across a variety of product ranges.

Base pay range – This range is provided by Zempler Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Location: Based on a permanent & on-site basis at the impressive “Spine” building in Liverpool (L7).

Key Responsibilities

• Customer Experience: Provide excellent service, including for our most vulnerable customers, by resolving queries at the first point of contact.
• Complaint Resolution: Address and resolve customer challenges & complaints with empathy, professionalism and proactiveness.
• Product Knowledge: Demonstrate effective knowledge of Zempler Bank's products and services.
• Problem Solving: Investigate solutions through various systems and platforms, ensuring accurate responses within agreed Service-Level-Agreements (SLAs).
• Documentation: Maintain clear and accurate notes on our systems for each customer interaction.
• Process Improvement: Identify and suggest improvements to enhance customer outcomes.

What We're Looking For

• Empathy and Resilience: A customer-centric focus with a positive, committed attitude.
• Communication Skills: Excellent written and verbal communication, with a collaborative approach.
• Adaptability: Ability to work independently and as part of a team.
• Technical Proficiency: Strong working knowledge of Microsoft Office and adept at using multiple applications simultaneously.
• Enthusiasm for Learning: A keen interest in personal and career development.

Benefits

• Competitive basic salary.
• Additional benefit allowance representing 7.5% of your annual salary.
• 26 days’ holiday, increasing each year of service to 33 days.
• Option to buy and sell up to 5 days of holiday each year.
• Pension salary sacrifice.
• Family-friendly policies.
• Regular social activities and team events.
• Charity Volunteering Day.
• Free drinks and snacks in the office.

Equal Opportunity Employer

Zempler Bank is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Please note before applying – While Zempler Bank actively seeks and welcomes applicants from diverse backgrounds, we are not able to offer sponsorship opportunities. To be eligible for this vacancy, all applicants will be required to have permanent Right-To-Work in the UK (indefinite leave to remain or equivalent).

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service

Industries

Banking and Financial Services

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Salary: GBP 28800 - 43200 per year