General Services Manager

Job overview

General Service Manager responsible for Critical Care and Theatres at the Royal Liverpool Hospital.

Band 8a - permanent, full time hours

Main duties of the job

We are looking for a General Service manager to join the Critical Care and Theatres team based at the Royal Liverpool Hospital site.

The postholder will

• Drive improvements in operational performance and planning
• Work closely with other care group leads within the division, colleagues across other divisions and external partners to enable the achievement of the trust objectives.
• Assist with the delivery of service strategy
• Have the ability to analyse complex data/situations
• Have management experience in overseeing the performance of teams.
• Monitor existing patient centred clinical operational strategies and plans and ensuring that systems and processes are in place and adhered to.
• Lead plans, operational change and strategies within their service and provide and support across the care group.
• Support work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team.
• Have oversight of the service level budgets and ensure that the financial requirements of the service are effectively managed.
• Manage workstreams to ensure achievement of the CIP target for the speciality/specialities.
• Have line management responsibility for the staff at Band 7 and below within the their speciality area.
• Demonstrate management skills.
• Provide a visible and accessible presence ensuring the delivery of the overall service priorities and objectives
• Deputising for the Head of Operations

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need please take a look at the job description and person specification. The postholder must be able to demonstrate a positive attitude which encompasses our trust values of caring, fair and innovative.

If you are enthusiastic and confident with a friendly and outgoing manner and have a focus on providing the best possible service to patients we would like to hear from you

Person specification

Skills

Essential

• Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high Test performing teams
• Developed communication skills, to include but not exclusively, mediation ,negotiation, consultation, facilitation, presentation, training and coaching Test skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse data and information, including preparing responses to issues often within tight timescales
• Ability to support business planning processes on behalf of the speciality
• Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
• Implement agreed policy on behalf of the speciality and ensure successful implementation
• IT literate and able to use standard office software and bespoke systems.
• Cope with competing priorities and a demanding workload
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day

Desirable

• Demonstrate competent project management skills
• Deal with uncertainty and complexity in a political environment

Knowledge

Essential

• Understanding and appreciation of diversity
• Key issues and pace of change facing the NHS nationally and locally,assess and describe impact on services.

Desirable

• Principles and impact of the NHS Constitution
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
• Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy

Experience

Essential

• Recent demonstrable experience of operational management, with clearevidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.
• Experience of being accountable for a clinical service

Qualifications

Essential

• Masters Degree level or equivalent

Desirable

• Management qualification or equivalent