General Manager

General Manager

About the role

We currently have an opportunity for a General Manager to join our team. You will be responsible for driving commercial performance, strengthening customer, colleague, and stakeholder relationships, and leading continuous improvement across the depot. You will play a key role in delivering the company’s strategic plan while ensuring the depot achieves and exceeds all KPIs, targets, and objectives.

About Bestway

Bestway Group is a diversified multinational family-owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.

Responsibilities

• Ensure the depot has the right team, skills, and structure to maintain standards, controls, and safety.
• Drive a performance management culture by motivating and inspiring teams to deliver exceptional results.
• Champion company values and embed them effectively across the depot.
• Identify and maximise commercial opportunities to improve cash profit and grow the business.
• Achieve all company targets, objectives, and KPIs to ensure the depot’s profitability.
• Lead the delivery of excellent customer satisfaction and ensure a consistently positive shopping experience.
• Act as an ambassador for change by supporting and embedding new business initiatives.
• Minimise loss through effective credit control, asset protection, stock management, and governance.
• Build strong relationships with stakeholders, customers, and Head Office teams.
• Ensure full compliance with all company policies, processes, and legal requirements.
• Analyse depot performance data to identify trends and create solutions to improve profit and efficiency.
• Develop and execute plans for the ongoing growth and development of the depot.
• Lead high-performing teams through coaching, training, and clear objective setting.
• Maintain a positive team culture built on communication, autonomy, and professional leadership.

The Ideal Candidate

• Experience in a retail or wholesale environment.
• Excellent product knowledge and commercial awareness.
• Strong understanding of business strategy and proven ability to deliver on it.
• Significant experience delivering excellent customer service and satisfaction.
• First-class leadership and team-building skills.
• Strong decision-making and problem-solving skills.
• Highly organised with exceptional planning and prioritisation abilities.
• Empathetic and empowering leadership style with clear delegation.
• Excellent communication and listening skills.
• A self-starter with strong ownership and accountability for depot performance.

Benefits

• Pension
• 30 days annual leave (including Bank Holidays)
• Onsite parking

We understand that no applicant ever ticks every box, so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives.

We want strong, diverse teams built from talented individuals with different backgrounds, identities, and experiences.

If this is of interest to you and you would like to learn more, please do get in touch — we are looking forward to hearing from you.