Customer Service Apprentice

Today Team is an award-winning same-day courier and logistics company based in Warrington. For over 21 years, we have built our reputation on delivering exceptional customer service and reliable time-critical logistics solutions across the UK.

Our continued growth is driven by the quality of our people, and we are looking for someone who wants to learn, develop and build a long-term career as part of our successful Logistics Team.

Successful completion of the apprenticeship could lead to a permanent position within the Logistics Team, with the opportunity to progress to Logistics Coordinator and, in time, Senior Logistics Coordinator.

• Learning about same-day logistics operations and developing the skills required to progress into a Logistics Coordinator role
• Monitoring customer enquiries received into the business and ensuring they are dealt with promptly and professionally
• Handling inbound customer and sales calls, delivering excellent customer service at all times
• Assisting with the allocation of customer deliveries to approved suppliers and updating internal systems accordingly
• Liaising with suppliers to obtain collection and delivery updates and communicating information to customers and colleagues
• Reviewing delivery paperwork and supporting suppliers in resolving any issues with documentation
• Following up quotations and customer enquiries to help convert opportunities into live orders
• Supporting the team in obtaining outstanding purchase orders and resolving any related queries
• Updating customer records and maintaining accurate information within our CRM and transport management systems
• Assisting with the identification of new business opportunities and supporting sales and marketing activities
• Helping to gather and maintain customer and operational information to support reporting and business improvement activities
• Following up with new customers after delivery to obtain feedback and encourage positive online reviews
• Customer Service Practitioner Level 2
• Regular visits from a college assessor, typically on a monthly basis, to review progress and support the apprenticeship programme
• Practical on-the-job training and development provided by the Logistics Team

09:00 - 17:00, Monday to Friday (35-hours per week) 1-hour lunch break