Role: On-Site Delivery Manager (SSK & SBD Project)Location: Muscat International Airport (with support to Salalah rollout)Duration: 6 Months1. ObjectiveThe On-Site Delivery Manager will be responsible for end-to-end coordination and execution of the Self-Service Check-in Kiosk (SSK) and Self Baggage Drop (SBD) implementation at airport level, ensuring timely delivery, integration, testing, and go-live in line with the project schedule.2.
Key Responsibilities
- A. On-Site Project Coordination
- Act as the single point of contact on-site between Oman Air, vendor(s), airport authorities, and third parties.
- Coordinate daily activities across all workstreams: kiosks, SBD, BHS, network, power, and civil works.
- Ensure alignment between design, delivery, and installation activities.B. Installation & Site Readiness
- Ensure site readiness (power, data, space, civil works) before equipment arrival.
- Coordinate installation activities for kiosks and SBD units at MCT and SLL.Monitor compliance with approved layouts and technical specifications.C. Vendor & Stakeholder Management
- Manage Elenium and other vendors on-site.
- Coordinate with:
- Airport operator (MCT/SLL)
- BHS provider
- IT/network teams
- Security and access control teams
- Escalate delays, risks, and blockers proactively.D. Integration Oversight
- Coordinate SSK application integration with Sabre DCS, ensuring readiness of:
- Check-in flows (passenger retrieval, seat selection, boarding pass issuance)
- Baggage tagging and linkage with SBDAncillary services (if applicable)
- Validate that required interfaces, connectivity, and credentials are available and tested on-site.
- Ensure alignment between Voyager application, kiosk hardware, and Sabre DCS during testing phases.
- Support troubleshooting of real-time transaction issues during SIT/UAT and go-live.
- Coordinate integration activities with:BHS/BRS systems
- Sabre (via central team)
- Network and infrastructure
- Ensure all dependencies are met before testing phases.E. Testing & Acceptance
- Support and coordinate:
- End-to-end check-in and baggage drop scenarios
- Sabre DCS transaction validation (PNR retrieval, check-in, tag issuance)
- Factory Acceptance Test (FAT) readiness (logistics side)
- Site Acceptance Testing (SAT)
- Combined UAT (Kiosk + SBD + Voyager + BHS)
- Confirm readiness for airline operational acceptance before go-live.F. Go-Live & Hypercare
- Lead on-site readiness for go-live at:MCT (target: 7 Dec 2026)
- SLL (target: 14 Dec 2026)
- Coordinate operational teams during go-live.
- Support hypercare period and issue resolution.G. Reporting & Governance
- Maintain daily/weekly status reporting:
- Progress vs plan
- Risks and issues
- Dependencies
- Maintain site tracker covering:
- Installation progress
- Equipment delivery
- Testing status
- Provide clear escalation to project steering team.
-
- Key Deliverables
- Site readiness validation reports
- Installation progress tracker (daily/weekly)
- Risk & issue log with mitigation actions
- Testing coordination plan (SAT/UAT)
- Go-live readiness checklist
- Daily updates during critical phases (installation & go-live)
-
- Timeline Coverage (6 Months Focus)
The role will primarily cover
- Equipment delivery & logistics
- Site readiness and installation (MCT & SLL)
- BHS integration coordination
- Testing phases (FAT follow-up, SAT, UAT)
- Go-live and stabilization
-
- Success Criteria
- On-time go-live delivery (MCT & SLL)
- No major delays due to site readiness or coordination gaps
- Smooth integration with BHS and infrastructure
- Successful UAT sign-off without critical defects
- Controlled and stable go-live with minimal operational disruption
-
- Required Profile8+ years of experience in on-site project delivery, preferably in airport or similar operational environments
- Proven experience with kiosk, SBD, or passenger processing systems
- Good understanding of check-in flows and airline operations
- Experience coordinating multiple vendors on-site
- Exposure to DCS integration (preferably Sabre) and ability to support testing and troubleshooting
- Familiarity with BHS/baggage systems and airport infrastructure
- Hands-on, proactive, and able to manage issues on-site in real time
- Experience in testing (UAT) and go-live support
-
- Reporting Line
- Reports to: Project Manager / Digital & Airport Systems Lead
- Works closely with: IT, Ground Operations, Airport Authority, Vendor teams
-
- Notes
- Role is execution-focused (not design or strategy).
Must be physically present on-site during installation, testing, and go-live phases.
Flexibility required for extended hours during critical milestones.
