Customer Service & Sales Representative

You will be the main point of contact for our clients across Canada — jewelers,

wholesalers, and industry professionals. You will advise them using your gemological

knowledge, while ensuring rigorous and reliable order processing.

Your Responsibilities

Sales & Client Relations

 Respond to client inquiries from across Canada and generate interest in our

stones among buyers and industry professionals

 Discuss clients; needs and suggest which stones best meet them

 Develop new client accounts

 Provide courteous, professional follow-up with current and prospective clients

Order Processing & Administration

 Process orders received by phone, email, or in person (sales, consignment,

returns, invoicing) using our specialized software

 Inform clients of prices, delivery timelines, and other relevant information

 Prepare sales documents and maintain accurate records and tracking files

 Perform regular follow-ups on pending orders and consignments

 Handle client complaints or concerns, referring them as needed

Management & Coordination

 Manage the schedules of two part-time employees

 Keep various operational tracking documents up to date

 Collaborate with other team members to ensure smooth service

Who We're Looking For

 Experience in gemology and a passion for colored, precious, and fine stones

 Meticulous, organized, and attuned to the world of jewelry

 Strong written communication skills in both French and English

 Autonomous, rigorous, and proactive

 Punctual, courteous, and personable

 Collaborative spirit and a strong sense of service

What We Offer

 Position based in downtown Montréal, at the Pierres de Charme office

 Basic gemology training provided, if needed

 Opportunities for career growth and travel

 The chance to invest yourself in a small family business, with a genuine sense of

belonging

If this sounds like you, dont hesitate to apply!