Part-time (20-40h) Bilingual Customer Service Representative, Groupe CH Events

At NQX, we don’t just provide customer experiences—we create connections. Every day, our thousands of customer experience (CX) professionals help Canadians engage with the brands they love, turning each interaction into a moment that matters. Together, we make the world a little more connected, one conversation at a time.

Love concerts, sports, or festivals? Bring your passion for live events to work! Your excitement and understanding of the customer experience will make every interaction more engaging and rewarding. As the first point of contact for clients and partners, you will provide exceptional support for event-related inquiries and coordination.

In this role, you’ll assist with ticketing, scheduling, and ensuring each transaction runs smoothly from start to finish, providing top-quality service that is essential to the customer’s event experience.

Why you will love working here

• Competitive Pay – Earn $18.50/hour including $1 bilingual bonus. Hourly bonus for weekend work.
• Comprehensive Benefits – After six months, enjoy medical, dental, and life insurance, enhanced RRSP participation, and preferential insurance pricing.
• Paid Training & Development – Receive fully paid training, including ongoing support and development as you transition into your role.
• Work-from-Home – The comfort of working from your own home, with our equipment.

How you will make an impact

• Have a passion for events – Share your enthusiasm and knowledge about concerts and sports (GO HABS!) while assisting customers, making their overall experience one to remember.
• Be first point of contact – Assist customers with questions about booked events, ticket access, refunds, and reservations with professionalism and empathy – their exceptional event experience is your success!
• Support ticketing success – Troubleshoot issues such as missing or invalid tickets and start the escalation process promptly when needed.
• Deliver exceptional service – Keep the customers informed and updated though phone and email, ensuring every interaction feels seamless and supportive.
• Adapt and multitask – Manage multiple requests efficiently while maintaining strong attention to detail and a positive customer experience.

What makes you great fit

• Fluently bilingual – You speak and write in both English and French with ease – easily able to converse about last night’s Hab’s game.
• Availability & flexibility – Able to work Monday to Sunday from 10:00am to 8:00pm, between 20 and 40 hours a week. For remote work, you must have a secure, quiet space with high-speed internet (25 MBPS minimum) and adequate job performance.
• Tech-savvy multitasker – Comfortable navigating multiple systems and handling several tasks at once.
• Excellent communicator – You express yourself clearly, concisely, and professionally.
• Detail-oriented problem-solver – You have a keen eye for detail and genuinely enjoy helping others, making customer service and problem-solving your strengths.
• Educational Requirement – High school diploma or equivalent.

Training start date: August 10th

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey.

NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way!

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