Front desk agent, Full time, 21.02$/h

The Courtyard Marriott is located in the

heart of Montreal, near the Palais des congrès, a few minutes from the most

famous underground city in the world, Place des Arts, shops and boutiques on

the effervescent rue Ste-Catherine and the Old -Montreal. The hotel offers 212

spacious rooms, conference rooms, indoor swimming pool and whirlpool, exercise

room as well as a restaurant, lounge bar and Illy café counter.

JOB OVERVIEW

The front desk agent is responsible

for providing outstanding service to our guests, arranging arrivals and

departures, and providing hotel and city information. The front desk agent is

called upon to listen and solve problems, while maintaining a high level of

professionalism with our guests.

MAIN RESPONSIBILITIES

• Provide excellent service to

our guests, welcoming them warmly, anticipating their needs and sincerely

thanking them.

• Warmly execute guest arrivals and

departures, take de reservations, changes or cancellations.

• Secure the payment method; check

and adjust billing.

• Open your workstation, count the

cash register at the beginning of the shift and at the end of the shift and

secure it at all times.

• Complete the cash and closure

reports in the computer system.

• Process all types of payment,

adjustment orders, installments, correction orders and miscellaneous charges.

• Activate and classify room keys.
• Produce and revise daily reports

and journals.

• Handle all guest requests and

communicate messages.

• Provide guests with explanations

and information regarding room features and supplies, hotel amenities, services

and hours of operation.

• Offer information about the city

and be able to suggest activities of interest.

• Ensure that all requests or issues

held on hold the day before are prioritized and resolved.

• Communicate in clear, professional

and courteous language.

• Answer the phone using the

appropriate etiquette.

• Inform management of any theft

reported by a guest.

• Follow all company policies and procedures.
• Maintain the confidentiality of

private and confidential information.

• Report accidents, injuries and

unsafe working conditions to the supervisor on duty.

• Print out contingency lists to have

a log of all guests in the event of an emergency.

• Reflect a clean and professional

appearance; wear the uniform according to company standards.

• Perform any other related task when

requested.