Director of Business Systems & Technology

Position Summary

The Director of Business Systems & Technology is responsible for the company's technology infrastructure, cybersecurity, business systems, data analytics, and IT support operations. This role ensures that technology platforms are secure, reliable, and aligned with business objectives while providing leadership in enterprise applications, cloud services, and business intelligence.

The Director works closely with executive leadership and department managers to improve operational efficiency, support business growth, and deliver meaningful insights through reporting and dashboards.

Key Responsibilities

Technology Leadership

• Develop and execute the company's IT strategy and roadmap.
• Manage IT budgets, vendors, contracts, and technology investments.
• Establish IT policies, standards, and best practices.
• Provide technology recommendations and risk assessments to leadership.

Infrastructure & Security

• Oversee networks, cloud services, data center operations, backups, and disaster recovery.
• Manage the company's Azure environment and hosting platforms.
• Lead cybersecurity initiatives, compliance activities, and security awareness programs.
• Ensure business continuity and system reliability

Business Systems & Applications

Qualifications

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
• 8–10+ years of progressive technology leadership experience.
• Experience managing IT infrastructure, cybersecurity, cloud environments, and enterprise business systems.
• Experience with ERP, CRM, and business intelligence platforms, including Business Central, Salesforce, and Power BI.
• Experience leading teams, managing vendors, and delivering technology initiatives.

Technical Skills

• Microsoft Azure
• Cybersecurity and disaster recovery
• Salesforce and Business Central
• Power BI, dashboard development, and reporting
• Systems integration and data management
• IT service management and vendor management

Success Measures

• Reliable and secure technology operations
• High user satisfaction with IT services
• Strong adoption of business systems and reporting tools
• Accurate executive dashboards and KPI reporting
• Successful delivery of technology and business improvement initiatives