SOC Manager

About SecureOps

SecureOps is a Managed Security Service Provider (MSSP) delivering 24/7 security operations, managed detection and response (MDR), and SOC-as-a-Service to enterprise clients. Our ability to deliver best-in-class managed security depends on the strength of our relationships with leading technology vendors.

We partner with companies like Fortinet and Microsoft to access the tools, programs, and support that power our services and set us apart in the market.

Role Overview

SecureOps is seeking a highly skilled and experienced SOC Manager to join our team in Montreal. This is a critical operational and tactical leadership role responsible for the day-to-day excellence, throughput, and continuous improvement of the SecureOps Security Operations Center.

You will act as a technical and operational leader, managing Cyber Security Analysts (Level 1, 2, 3), Content Developers, and the SIEM Admin team. The role involves overseeing local and distributed shift teams (Global SOC includes Montreal, Prague and Manila) and serving as the primary contact for clients for standard and operational issues.

Key Responsibilities

• Technical Operations & Incident Leadership: Hold ultimate tactical accountability for the technical quality of the SOC, including operational quality assurance of ticket handling, managing major security incidents, and ensuring seamless operational continuity across all shifts.
• Service Delivery & Client Governance: Serve as the primary operational point of contact for clients, manage escalations, monitor contractual scope execution, and represent the SOC during routine client meetings and Quarterly Business Review (QBR) presentations.
• Strategic Governance & Optimization: Operationalize the tracking of team resource utilization and workload metrics. Interface with the Engineering Department to translate operational gaps into a clear, prioritized detection content and SOAR automation roadmap. Identify and execute opportunities to optimize operations.
• Human Resources & Talent Development: Manage the developmental lifecycle for Analysts, Incident Responders, and Team Leads, including regular 1:1s, authoring formal annual performance evaluations, and participating in the hiring and selection process. You will identify skill gaps and provide training on advanced security concepts.

Required Qualifications and Skills

• Experience:
• 4+ years of progressive SOC experience with a heavy focus on intrusion analysis and complex security investigations.
• 3+ years of experience gathering requirements and interacting directly with enterprise clients in an MSSP or professional services environment.
• Deep familiarity with SIEM content development logic, EDR tools, and SOAR playbooks.
• Education: Graduate degree or undergraduate diploma in IT/Engineering with a focus on networking, information security, or software development.
• Communication: Excellent English verbal and written communication skills are mandatory.
• Certifications (Preferred): Specialized cyber-security certifications are highly valued, such as SANS/GIAC certifications, ICS2, ITIL, or CISSP.

Key Competencies

• Leadership & Influence: Ability to motivate, engage, and maintain morale across high-stress operational technical teams.
• Sound Judgment: Excellent decision-making and rapid triage capabilities under pressure during major incidents.
• Professionalism: High level of integrity, attention to detail, and strict adherence to corporate confidentiality protocols.
• Customer Service Excellence: A strong service-oriented mindset tailored to managing complex external client expectations

Compensation & Benefits

• Competitive salary.
• 4 weeks of paid vacation plus 5 floater days starting in the first year.
• Paid sick days and personal days.
• Comprehensive group insurance (health, dental and life insurance).
• RRSP Matching Program.
• Exercise Subsidy (Gym, Sports, Wellness, etc.).
• Transportation Subsidy.
• Home Office Essentials Subsidy
• Access to Udemy web-based training

SecureOps is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.