Restaurant General Manager

Job Title: General Manager

The Blues Can Location: Calgary, Alberta

Reports To: Owner

Employment Type: Full-Time, Salaried.

Position Summary The General Manager is responsible for overseeing all daily operations of the bar and restaurant to ensure an exceptional guest experience, maintain profitability, and foster a positive, productive work environment. This includes leadership in staff management, financial performance, customer service, inventory control, compliance, and marketing initiatives.

Key Responsibilities

Operations Management

• Oversee daily operations of both front and back of house, ensuring smooth service and operational efficiency.
• Implement and maintain systems for inventory control, scheduling and quality assurance.
• Ensure compliance with all health, safety and alcohol service regulations.
• Monitor cleanliness, ambiance and maintenance standards throughout the venue.

Team Leadership

• Recruit, train and develop staff; foster a culture of teamwork, accountability and excellence.
• Conduct regular staff meetings, performance reviews, and ongoing coaching.
• Discipline staff when necessary to Labour Board standards ie write-ups progressive discipline etc.
• Manage scheduling to ensure appropriate coverage while controlling labor costs.

Guest Experience

• Ensure all guests receive consistent, high-quality service.
• Handle guest feedback, complaints, and special requests professionally and promptly.
• Maintain strong visibility on the floor, engaging with guests and supporting staff as needed.

Financial Management

• Develop, monitor, and achieve revenue, cost and profit goals.
• Analyze financial reports (P&L, labor, COGS) and identify areas for improvement.
• Manage purchasing, vendor relationships and inventory to control costs and reduce waste.

Marketing & Community Engagement

• Collaborate on marketing campaigns, events and promotions to drive traffic and brand recognition.
• Engage with local community organizations and events to enhance the restaurant’s reputation.
• Monitor online presence and reviews to maintain a positive brand image.

Qualifications

• 3–5+ years of experience in restaurant or bar management, preferably in a high-volume environment.
• Proven track record of leadership, staff development and financial management.
• Strong knowledge of restaurant operations, food and beverage trends and hospitality best practices.
• Excellent communication, organizational and problem-solving skills.
• Proficient in POS systems, scheduling software and Microsoft Office/Google Suite.

Required certifications: (Food Safe / ProServe / ProTect)

Working Conditions

• Flexible schedule including evenings, weekends and holidays.
• Fast-paced environment requiring long periods of standing and multitasking.
• Occasional lifting of items up to 50 lbs.
• Compensation & Benefits Competitive salary based on experience. Performance-based bonuses. Paid time off, health benefits, and staff discounts.

Pay: $22.00-$30.00 per hour

Benefits

• Casual dress
• Flexible schedule
• On-site parking

Work Location: In person