Branch Manager - Calgary

About Canada Gold

Canada Gold is a premier precious metals retailer and authorized distributor of the Royal Canadian Mint. Trusted by customers across Canada and the Pacific Northwest, we pride ourselves on delivering expert service, competitive value, and complete transparency. Driven by integrity and market expertise, we empower customers to buy and sell precious metals with confidence.

A family-owned and operated business, we are proud to have one of the highest repeat and referral rates in the industry—a testament to the transparent and dependable service our customers rely on.

About the Role

We’re looking for a driven and experienced Store Manager to lead our new Canada Gold location in Calgary (4307 130 Ave SE #78)! This is a hands-on leadership role where you’ll take full ownership of store performance, team development, and day-to-day operations.

You’ll be responsible for creating a high-performing, customer-focused environment while ensuring accuracy across cash handling, inventory, and data processes. If you thrive in a fast-paced setting and enjoy leading from the front, this role is for you.

What You’ll Do

• Lead, coach, and develop a team to deliver exceptional customer service
• Oversee daily store operations to ensure efficiency, accuracy, and consistency
• Handle escalated customer concerns with professionalism and confidence
• Manage cash flow, including regular counts and strict adherence to procedures
• Oversee inventory counts, reconciliation, and discrepancy resolution
• Ensure accurate data entry and maintain strong operational controls
• Maintain high standards of merchandising and store presentation
• Collaborate with other store managers to share insights and improve performance
• Enforce company policies, procedures, and health & safety standards

What You Bring

• 2–3+ years of management experience, ideally in retail or a customer-facing environment
• Proven leadership ability with a hands-on, team-first approach
• Strong customer service and conflict resolution skills
• High attention to detail, especially in financials and inventory management
• Comfort with POS systems, Excel, and general computer tools
• Strong communication skills and the ability to lead by example
• Ability to manage multiple priorities and work independently
• Flexibility to work weekends and varying schedules as needed

What We Offer

• Competitive salary ($60,000 - $65,000 per year + Performance Based Bonuses!)
• Comprehensive medical and dental benefits
• Paid, hands on training in a unique and growing industry
• Paid vacation
• Opportunities for growth and advancement within Canada Gold
• A supportive, collaborative team environment where leadership matters

Schedule

• Full time 8 hour shifts
• Day shifts including weekends and weekdays

Why Join Canada Gold?

This is more than a retail job - it's an opportunity to build expertise in a specialized, high-value industry while improving on your leadership skills. If you're looking for a role where you can grow, learn, and make an impact every day, we'd love to meet you!

Benefits

• Full In-Store Training Program
• Benefit Package after 3 Months
• Opportunities for Growth and Advancement at our offices throughout Canada

Additional Information

Vacancy Status

This posting is for an new vacancy, in a new Canada Gold location.

Equal Opportunity Employer

We are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We welcome applications from all qualified individuals and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of any characteristic protected by applicable federal, provincial, or territorial human rights legislation.

Accessibility & Accommodation

We are committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require accommodation, please let us know and we will work with you to meet your needs.

Privacy

Personal information collected during the recruitment process will be used solely for recruitment and employment purposes and will be handled in accordance with applicable privacy legislation.