Azure Support Engineer

Why you’ll love Softchoice

We are a software-focused IT solutions and services provider that equips

organizations to be agile and innovative, and for their people to be engaged,

connected, and creative at work. That means moving them to the cloud, helping

them build the workplace of tomorrow, and enabling them to make smarter

decisions about their technology. By doing these things we help them create

success for their customers and their people.

We stand proudly for our people and support their success through career

development and advancement. We are recognized and respected for our culture of

inclusion and belonging, continuously striving to do what’s good for our people

and communities.

The impact you will have

We are looking for Azure Support Engineer to join our experienced and highly

regarded Managed Services Operations team in Canada to help support services

based around Azure. The role will require a mix of technical excellence, strong

communication, customer service skills and IT service management process

knowledge.

Softchoice’s Managed Service division is a world class practice that has been

operating for over fifteen years and currently ranks 5th world-wide according to

MSPMentor and #1 Managed Service Provider in Canada. We offer the opportunity

for you to work with a diverse portfolio of clients and their technical teams to

support and improve their IT business solutions and allow you to learn and grow

along the way.

What you’ll do

• As Azure Support Engineer, will be responsible for managing and supporting

the organization's hybrid cloud infrastructure. This role requires deep

technical knowledge of Azure, and related Microsoft technologies.

• Analyze and troubleshoot complex technical support incidents and problems for

our clients.

Document, implement and test changes in accordance with Change Management

procedures.

Pick up on gaps in our existing or incoming services, processes or methods

and self-start towards solutions.

• Monitor and analyze customer’s environments, providing recommendations for

continuous improvement and optimization of technology investments

Escalate potential problems and client support issues to management or

third-party vendors as per SLA contract.

• Maintain and improve technical documentation associated with supported client

environments.

Demonstrate excellent customer service skills through all levels of

communication, incident/problem management, escalation, and resolution

activities.

What you’ll bring to the table

• A deep understanding of Microsoft Azure IaaS/PaaS platform.
• Manage, maintain, and support the Azure Stack HCI infrastructure, including

the creation, deployment, and administration of virtual machines, storage,

and networking components.

• Terraform, Infrastructure as Code (IaC) tool knowledge
• Knowledge or desire to develop skills and knowledge related to IaaS/PaaS

platforms.

• Strong, hands-on experience with Azure cloud solutions and Azure IaaS

resources.

• The ideal candidate will have experience with a variety of Microsoft

technologies, including Windows Server, Hyper-V, and Storage Spaces Direct

(S2D).

• Should be ready to take Priority challenges related Azure Infrastructure
• Monitor, manage and maintain day to day activities of Azure environments,

respond and address system alerts, notifications.

• Assist in daily administration and operational activities including

monitoring, support, and maintenance of Azure workloads.

• Participate in incident response activities and remediation efforts and

should be able to deliver mentorship sessions related to Security and

Governance in Azure Platform recommendations.

• Should have good in-depth knowledge in Azure platform cost management and

have hands on experience in Microsoft CSP and EA Programs

• Should be able to adopt 3rd party platform tools like CloudHealth Tanzu for

Logic Monitor for daily operations.

• Hands-on with Azure Stack HCI performance and identify potential problems

5+ years’ experience supporting clients (Internal or external) via phone,

email, or desk side

Azure related certifications.

• Experience with security principles in Azure, Creating and Deploying ARM

templates, ability to PowerShell scripts when required.

• Terraform, Infrastructure as Code (IaC) tool knowledge
• ITIL Certification is added advantage and good to have.
• French speaking would be an asset.
• Experience working within a 24x7 technical support environment.

Compensation

Corporate: A reasonable estimate of the current base pay range for this position

is $69,750 - $93,000 + 8% target incentives.

Actual salary will be based on a variety of factors, including location,

experience, skill set, education, and related certification. The range for this

position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time

employees, which includes

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance

Program

• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching,

Life and Disability Insurance

• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer

Days, Bereavement Leave

• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway

We understand that not everyone brings 100% of the skills and experience for the

role.

At Softchoice, we offer opportunities to a diverse group including those with a

variety of workplace experiences and backgrounds. Whether you are new to

corporate tech, returning to work after a gap in employment, or looking to

transition and take the next step in your career, we are excited to learn more

about you and encourage you to apply.

Why You’ll Love Working Here

• The People: You’ll thrive in our collaborative environment, surrounded by

incredible colleagues who foster support and innovation, driving our

collective success

• High-Performing Culture: At Softchoice, we are dedicated to achieving our

goals and committed to success for our customers and each other

• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for

20 consecutive years

• Inclusive Culture: We are committed to an inclusive culture where every team

member can be their authentic self

• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment

We are an equal opportunity employer committed to diversity, inclusion &

belonging. People seeking employment at Softchoice are considered without regard

to any protected category including but not limited to, race, color, religion,

national origin, age, sex, marital status, ancestry, disability, veteran status,

gender identity, or sexual orientation.

Require accommodation? We are ready to help

We are proud to provide interview & employment accommodation during the

recruitment and hiring process. If you require any accommodation to apply or

interview for a position, please reach out directly

to asktalentacquisition@softchoice.com

[file:///C:/Users/dnik/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/CFB2RD0J/asktalentacquisition@softchoice.com].

We are committed to working with you to best meet your needs.

Our commitment to your experience

We are committed to the safety of all applicants and team members. With that in

mind, we have implemented digital interviewing for everyone. We understand that

you may need to interview with distractions around you (such as children or

furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your

education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick,

simple and you'll be connected with your new team in no time.

Job Requisition ID: 7285

EoE/M/F/Vet/Disability

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