Technical Support Specialist

Job Title: Technical Support Specialist – Information Technology (IT)

Employer: Uniway Computers NW

Location: 5403 Crowchild Trail NW, Unit 108, Calgary, AB T3A 2G8 (On-site)

Salary: $36.00 per hour

Hours: 32 hours per week

Work Term: Permanent, Full-time

Shift: Day, Evening

Education & Experience Requirements

• Education: College, CEGEP or other non-university certificate or diploma (from a program of 1 year to 2 years) in Computer Science, Computer technology/systems, or Computer installation and repair; OR equivalent experience.
• Experience: 2 years to less than 3 years of experience in the field.

Supervision & Leadership

• Supervise 1 to 2 people (other technical support workers in this group).

Main Tasks & Responsibilities

• Respond to users experiencing difficulties with computers.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.
• Perform data backups and disaster recovery operations.
• Set up local area networks and connections to the Internet.
• Troubleshoot, maintain and upgrade web server hardware and software.

Computer and Technology Knowledge: Android, iOS, MAC, Device drivers, Networking software, Networking hardware, Servers, Desktop applications, File management software, Security software, MS Active Directory, MS Windows, TCP/IP, Wireless networks.

Area of Specialization: E-commerce

Work Setting & Conditions

• Computer hardware or software retailer/wholesaler; Help desk.
• Fast-paced environment; Work under pressure.
• Manual dexterity; Attention to detail; Ability to distinguish between colours.
• Combination of sitting, standing, walking, bending, crouching, kneeling.

Security, Safety & Transportation

• Bondable; Criminal record check required.
• Valid driver's licence required. (Public transportation is available; travel expenses/relocation costs not covered by employer).

Personal Suitability: Accurate, Client focus, Excellent oral communication, Judgement, Organized, Ability to multitask, Honesty.

Benefits

Free parking available, Learning/training paid by employer, Team building opportunities.

Equal Employment Opportunity

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees, Support for youths, Support for mature workers, and Supports for visible minorities.

HOW TO APPLY

To apply for this position, please email your resume directly to: calgarynw@uniway.ca