Director, Operations

Job Posting: Director, Operations

Vacancy Type: New Position

Position Status: Full-time, Permanent

Work Model: Hybrid (4 days in office Monday through Thursday)

Salary Range

$90,000 – $105,000 annually

Why Work at The Ottawa Cancer Foundation

The best operations leaders aren't focused on operations. They're focused on outcomes.

They know that strong organizations don't happen by accident. They're built through smart decisions, trusted partnerships, sound judgment, and relentless attention to what matters most.

At The Ottawa Cancer Foundation, we're looking for a Director of Operations who can help ensure our organization is as strong, resilient, and effective as the community we serve deserves.

This role touches everything from facilities and infrastructure to risk management, vendor partnerships, governance, and operational strategy.

But at its core, it's about creating the conditions that allow our team to do their best work and ensuring people impacted by cancer can count on us when they need us most.

If you're a leader who loves building things that last, we'd love to hear from you.

Who We Are

At The Ottawa Cancer Foundation, cancer support starts with community. We are here for patients and their caregivers, family members, and friends through every stage of the cancer experience, helping them navigate the day-to-day realities of cancer through connection, guidance, and compassionate, practical care tailored to each person.

We believe that no one should have to face cancer alone, and we are committed to building a community of care that surrounds people throughout their journey and beyond.

Position Summary

The Director, Operations reports directly to the President and CEO. The Director provides strategic leadership and oversight of the Foundation's operational functions, ensuring the organization has the systems, infrastructure, processes, and partnerships required to support the delivery of exceptional supportive cancer care and achieve the organization's strategic priorities.

The Director is responsible for leading facilities and infrastructure, vendor stewardship, administrative operations, governance support, enterprise risk management, organizational compliance, and continuous operational improvement.

Working collaboratively with internal leaders, external partners, and service providers, the Director drives operational excellence, strengthens organizational effectiveness, and ensures the Foundation's resources are managed responsibly and efficiently.

The Director supports sound organizational governance by contributing operational expertise to strategic planning and Board reporting, while working collaboratively with the Foundation's finance team to ensure operational decisions are aligned with financial objectives and organizational priorities.

The role is accountable for managing a departmental operating budget and capital projects and for ensuring strong stewardship of organizational resources.

Key Responsibilities

Vendor Stewardship

• Develop and oversee the organization's vendor management strategy, ensuring strong partnerships that support operational excellence and organizational priorities
• Build relationships with vendors who may also become corporate partners, identifying opportunities for added value and community engagement where appropriate
• Establish and maintain positive, collaborative relationships with key vendors, service providers, and external partners
• Lead the procurement, negotiation, renewal, and termination of vendor contracts in collaboration with legal, finance, and organizational leadership
• Monitor vendor performance against contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs), addressing issues proactively
• Ensure vendors comply with organizational policies, privacy requirements, insurance obligations, and applicable legislation
• Identify opportunities to improve service quality, reduce costs, and increase value through effective vendor management and strategic sourcing
• Oversee competitive procurement processes where appropriate, ensuring fairness, transparency, and value for money
• Maintain accurate vendor documentation, contracts, and renewal schedules, ensuring timely review and compliance
• Evaluate vendor needs, resolve service issues, and support continuous operational improvement
• Foster a culture of accountability, professionalism, and partnership in all vendor relationships
• Seek opportunities for in-kind contributions, preferred pricing, or donated services that support the organization's mission and maximize resources

Facilities & Infrastructure Management

• Provide oversight for organizational facilities, including maintenance, repairs, leases, safety, and operational readiness
• Oversee facilities operations and the long-term stewardship of the organization's physical assets, including building lifecycle planning, preventative maintenance, capital projects, and contractor management
• Work with Leadership Team to develop and oversee a manager on-site schedule and protocol
• Lead the Joint Health and Safety Committee
• Ensure compliance with workplace health and safety requirements and building regulations
• Oversee administrative systems, operational policies, procurement practices, and organizational documentation
• Monitor operational efficiencies and recommend improvements to systems and workflows
• Oversee Managed Service Providers related to facilities, information technology, security
• Support space planning, office operations, and future infrastructure needs
• Lead operational planning related to facility improvements, renovations, and capital projects
• Develop and implement long-term facilities and infrastructure strategies aligned with organizational growth and service delivery needs
• Oversee security and access control systems, including physical security, key/fob management, alarm systems, and building access policies
• Maintain asset inventories and oversee the replacement of computers, furniture, equipment, and other capital assets as needed
• Manage and oversee departmental budget

Risk Management and Compliance

• Ensure operational controls, administrative processes, and organizational policies align with regulatory requirements and operational best practices
• Ensure accessibility standards are maintained, supporting compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and creating an inclusive environment for patients, visitors, volunteers, and staff
• Manage the organization's insurance and related compliance activities, serving as the primary contact with insurance providers and brokers while overseeing claims, renewals, and coverage requirements
• Develop and oversee a risk management plan, reporting regularly to the President and CEO
• Manage vendor-related risks, including cybersecurity, confidentiality, and reputational considerations
• Ensure business continuity and emergency preparedness, including emergency response plans, fire safety plans, disaster recovery, and continuity of operations related to facilities

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Public Administration, Finance, or a related field, or an equivalent combination of education and experience
• Minimum of 10 years of progressive leadership experience in operations, administration, facilities, or corporate services, with demonstrated success leading cross-functional teams and organizational initiatives
• Excellent leadership, relationship management, negotiation, and problem-solving skills, with the ability to build effective partnerships with internal and external stakeholders
• Strong understanding of organizational operations, governance, compliance, risk management, and business continuity planning
• Experience leading vendor management, contract administration, procurement, and operational service delivery
• Demonstrated financial management experience, including managing departmental budgets, resource stewardship, and ensuring the effective use of organizational resources
• Experience overseeing facilities, infrastructure, workplace operations, or corporate services is considered a strong asset
• Knowledge of workplace health and safety legislation, facilities management, accessibility requirements, and operational best practices
• Exceptional organizational skills with the ability to manage multiple priorities, lead change, and deliver results in a dynamic environment

Experience in the charitable, healthcare, or broader non-profit sector is preferred

Due to the volume of applications, only those selected to interview will be contacted.