Helpdesk Technician

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We’re currently seeking a Help Desk Technician to join a growing IT support team serving multiple locations throughout the Edmonton region. This is a hands-on role supporting end users, troubleshooting technical issues, and ensuring employees have the tools and support they need to be successful.

This position is based in West Edmonton. A valid driver’s license and reliable vehicle are required as there will be travel to different offices.

What You’ll Be Doing

• Provide first-level and second-level technical support to end users
• Troubleshoot hardware, software, network, and connectivity issues
• Support Microsoft Windows 10 and 11 environments
• Create and manage user accounts, permissions, and groups within Active Directory
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Assist with workstation setup, imaging, deployment, and maintenance
• Troubleshoot printers, peripherals, and mobile devices
• Support VPN connectivity and remote access tools
• Respond to and prioritize support requests received by phone, email, and in person
• Document issues, resolutions, and support activities within ticketing systems
• Travel to local sites as needed to provide onsite support and troubleshooting
• Assist with technology rollouts, upgrades, and infrastructure projects

What We’re Looking For

• Previous experience in a Help Desk, IT Support, Desktop Support, or Technical Support role
• Strong customer service and communication skills
• Experience supporting Windows 10/11 environments
• Working knowledge of Active Directory including user and group administration
• Experience supporting Microsoft 365 applications
• Understanding of networking fundamentals including DNS, DHCP, IP addressing, and VPN troubleshooting
• Ability to diagnose and resolve hardware and software issues independently
• Comfortable supporting users both remotely and onsite

Nice to Have

• Experience supporting Teams telephony
• Exposure to Windows Server administration
• Construction, manufacturing, or industrial industry experience
• Basic PowerShell knowledge
• Experience with ticketing systems and IT service management processes

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.

We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.

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