Tier 2 Service Desk Technician

Direct Hire (compensation in Canadian Dollars)

Location: Acheson, Alberta, Canada (about 30 miles west of downtown Edmonton)

Schedule: onsite 5 days a week

The Intersect Group partners with a well-established organization in the infrastructure and services sector known for delivering high-quality solutions across complex, large-scale environments. The company is committed to operational excellence, safety, and continuous improvement, while investing in technology to modernize and support its growing workforce.

Team members benefit from a collaborative culture that values reliability, responsiveness, and professional growth.

Summary

We are seeking an IT Service Desk Technician who will serve as a critical first point of contact for technical support across the organization. This role is responsible for ensuring employees have reliable, efficient access to the technology they need to perform their work.

You will troubleshoot and resolve a wide range of technical issues, support hardware and software deployment, and contribute to ongoing system improvements. Your work will directly enhance user experience, system reliability, and operational continuity across the business.

Needs

5+ years of experience in an IT support or service desk role

Bachelor’s degree in computer science, engineering, or related field or equivalent experience

Strong knowledge of Windows 10, Office 365, and general IT systems and components

Experience with Active Directory administration including user and security management

Understanding of LAN WAN networking concepts and troubleshooting

Knowledge of cybersecurity best practices and data privacy principles

Relevant certifications such as CompTIA A+ or Microsoft certifications are a plus

Strong communication, organization, and problem-solving skills with the ability to manage multiple priorities

Duties

Provide timely and effective technical support to end users both onsite and remotely

Diagnose, troubleshoot, and resolve hardware, software, and network issues

Stage, deploy, and reclaim IT equipment including workstations, printers, and network devices

Maintain and repair systems including operating systems, applications, and drivers

Guide end users on proper use of software, systems, and equipment

Coordinate and perform routine maintenance and system upgrades aligned with business needs

Support IT initiatives including deployments, upgrades, and infrastructure improvements

Participate in an after-hours support rotation to address critical incidents

Call to Action

If you are ready to apply your technical expertise in a fast-paced and collaborative environment, we encourage you to apply today. Submit your resume and contact information to connect with The Intersect Group and take the next step in your career.