Customer Service Representative/Sales Associate

Full Job Description

DECO Windshield Repair is Canada's largest Windshield Repair Company. For the past seven years, we have proudly served Canada with autoglass replacement services. What differentiates us from our competitors is our quality of service and work environment!

Customer experience is most important to us. Providing the most ease of service and quality work are our goals.

Job Responsibilities

• Providing the highest standard of Client services as the first point of contact for all clients and visitors to the shop by greeting in a welcoming manner
• Answering the Glass Shop Phone line and directing phone calls
• Booking Appointments for phone in customers as well as referrals
• Monitoring general email box by replying to request or sending email to correct respondent
• Contacting and booking people referred to our glass shops
• Filing documents
• Keep a clean safe reception area complying with all rules and regulations
• Maintaining confidential information
• Light cleaning duties
• Collecting payments from clients
• The this is a Full Time Hourly position from 8:00am to 4:30pm Monday to Friday.

Compensation ranging from $18 - $22 per hour dependent on level of experience.

Qualifications and Skills

• Exceptional communication skills
• Extremely comfortable speaking on the phone
• Self-motivated and Independent
• Excellent time management skills and organization
• Proficient with Microsoft Word, Microsoft Excel, Google Services
• Experience using Point-of-Sale systems
• Ability handle and work with confidential information
• Able to listen and take direction
• Professionalism and enthusiasm

Full-time hours: 40 per week with some flexibility

Job Types: Full-time, Permanent

Benefits

• Casual dress
• On-site parking

Schedule

• Monday to Friday

Experience

• customer service: 1 year (preferred)

Work remotely

• No

Work remotely

• No

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$22.00 per hour

Work Location: In person