Fulltime Product Adviser

Company Overview

West Coast Kids is a proud Canadian, family-owned retailer with a rich history spanning over 40 years. We specialize in offering high-quality, eco-friendly, and sustainable products for children up to five years old, including modern furniture, stylish clothing, and functional gear.

With five retail locations and an eCommerce platform, we are dedicated to serving families across Canada with exceptional products and personalized service.

Overview

We are seeking an energetic and motivated Fulltime Product Adviser to join our dynamic team. In this role, you will be the friendly face guiding customers through their shopping experience, providing expert product advice, and supporting sales initiatives. Your enthusiasm for quality products and excellent customer service will help us build lasting relationships with families and grow our community presence.

Duties

• Engage with customers in-store and online to understand their needs and recommend suitable products
• Assist customers with product selections, upselling high-end items and accessories to enhance their purchase experience
• Manage the sales pipeline by tracking customer interactions and follow-ups to maximize sales opportunities
• Conduct B2B (business-to-business) sales efforts by building relationships with local dealerships, preschools, or other partners
• Support marketing initiatives through promotional events and product displays that attract new customers
• Provide exceptional customer service by answering questions clearly via phone or in person while maintaining professional phone etiquette
• Collaborate with the sales team to develop strategies for increasing sales support and dealership engagement

Requirements

• Proven experience in retail sales,
• Strong negotiation skills with the ability to upsell products effectively while maintaining customer satisfaction
• Multilingual abilities are a plus
• Excellent communication skills—both verbal and written—paired with strong organizational skills to manage multiple clients and tasks efficiently
• Demonstrated ability to provide outstanding customer service with professionalism and patience
• Solid math skills for handling transactions accurately and understanding pricing structures

Join us as a Fulltime Product Adviser to help families find the perfect products for their children while enjoying a vibrant work environment that values your enthusiasm, expertise, and dedication!

Pay: $17.00-$22.00 per hour

Benefits

• Dental care
• Life insurance
• On-site parking
• Store discount

Application question(s)

• Must be able to work weekends

Work Location: In person