Info. Tech & Telecom (IT&T) Manager

INFORMATION TECHNOLOGY AND TELECOMMUNCIATION (IT&T) MANAGER

Mandarin Oriental, Kuala Lumpur is looking for an IT&T Manager to join our Information Technology & Telecommunication (IT&T) team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the IT&T Department in Kuala Lumpur, the IT&T Manager provide supervision, direction and leadership in the IT&T in accordance with the objectives, IT&T team performance, technology transformation established by the company.

The hotel IT Manager is responsible for the day-to-day IT support within the hotel they are responsible for. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications, routine task management, change management planning and vendor issue escalation.

The IT Manager is the main technical interface for the hotel on all Information Technology and Audio Visual support issues (proactive and reactive).

The IT Manager must be always available for escalation and general IT Support management.

As IT&T Manager, you will be responsible for the following duties:

General IT Management

• Support SLA Management

IT Support

• Assist with IT Routine Task List
• Daily Guest & Colleague Support
• IT Infrastructure Maintenance Tasks
• End Point Devices Maintenance Tasks
• Hotel Core Application Maintenance & Monitor
• Implement Mandarin Oriental Hotel Group Standard
• IT Issue Troubleshooting
• IT Issue Escalation
• Change Request Management
• Telephone configuration and management

Audio Visual

• Event Management
• Delegation AV Management
• Support IT Related for Meetings & Events

As IT&T Manager, we expect from you

• A minimum of 3 years’ experience as an IT Manager within the hotel industry, or at least 5 years’ experience as an Assistant IT Manager in a hotel luxury industry.
• Demonstrated strong technical knowledge of IT infrastructure, with hands-on expertise being essential, including but not limited to Windows Server environments, end-user computer management, wired and wireless network infrastructure.
• Experience and familiarity with standard hotel IT applications and operational behaviour, including understanding how systems support daily hotel operations and guest-facing services.
• Experience in disaster recovery, backup strategies, and business continuity planning.
• Awareness or experience in cybersecurity best practices, data protection, and incident response.
• A strong can-do attitude, with a hands-on and supportive approach to troubleshooting, demonstrating willingness to work closely with the team and stakeholders until issues are fully resolved.
• Strong service-oriented mindset, with the ability to support hotel operations, front office, F&B, and back-of-house teams under time pressure.
• Proven experience in IT audit management for internal hotel audit, including preparation, coordination, compliance, and maintenance of audit documentation. Exposure to PCI-DSS requirements will be an added advantage.
• Experience in leading or supporting IT data management transformation initiatives, including leveraging AI technologies to improve data efficiency, insights, and decision-making, will be an added advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

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