Cloud Operations Manager

Malaysia, Kuala Lumpur

Technology

Malaysia

As a Cloud Operations Manager, you play a key role in the hosting and operational continuity of Exact products used by hundreds of thousands of users. These products run in our multi cloud environments on Microsoft Azure and Amazon Web Services (AWS). You lead a team(s) of specialists responsible for keeping these customer facing applications stable, secure, performant, and continuously available.

Across Cloud Operations, we support more than 25 different products and workloads, serving over 700,000 users. Ensuring that each of these SaaS and cloud hosted products runs reliably at scale requires strong coordination, clear ownership, and world class operational execution.

Our Cloud Operations organization consists of around 60 colleagues across Kuala Lumpur, Utrecht, Bangalore and Delft (HQ), working together to deliver a robust and resilient hosting platform for our customers. Within this structure, you will be managing the team(s) focusing on both Infra Operations and Application Operations. This vacancy specifically applies to the Cloud Operations team operating from Kuala Lumpur.

• The Infra Operations, provides and maintains the cloud foundation on which all customer environments run: provisioning virtual machines, handling deployments, ensuring platform availability, and maintaining the underlying cloud infrastructure.
• The Application Operations, focuses on the application layer powering our customer facing products: monitoring application behavior, optimizing performance, managing configuration, and executing application updates where automation is not yet in place.

Together, the team(s) ensure seamless end to end operations across infrastructure, platform, and application layers, enabling a reliable and scalable hosting landscape for all Exact customers. As our product landscape grows in complexity, scale, and business criticality, availability outside regular office hours will become a key expectation for ensuring uninterrupted hosting quality.

In this role, you’ll help shape how this responsibility is introduced and managed effectively.

You’ll also work intensively with fellow Cloud Operations Managers in Delft and Utrecht to align priorities, coordinate incident and problem management across time zones, and safeguard operational excellence throughout the global hosting landscape. At the architectural level, you will work closely with the Cloud Architect, who will review and approve all architectural decisions.

Your leadership brings clarity, structure, and calm confidence — especially during escalations, performance challenges, or customer impacting events.

• You combine operational leadership with solid technical understanding.
• Experience leading Infra Operations or Application Operations/Technical Application Management teams in cloud environments.
• Strong knowledge of Azure and/or AWS services, hosting patterns, monitoring, logging, and availability management.
• Hands on experience with operational tooling such as Azure Monitor, Application Insights, AWS CloudWatch, and related platforms.
• Experience collaborating with infrastructure operations teams across regions and time zones.
• The ability to translate functional requirements into technical and operational activities.
• Strong communication skills and a structured approach to prioritizing operational work.
• A proactive, improvement driven mindset focused on automation and operational excellence, especially in customer facing cloud environments.

At Exact we value the balance between work and relaxation. You can take a break at our coffee bar, empty your head and then tackle your daily tasks with renewed energy. And, of course, that's not all. As a Cloud Operations Manager, based on 40 hours per week, you can also count on:

• A competitive salary package
• An international, innovative and hybrid working environment, with the flexibility to work from home 3 days a week
• Over 2000 colleagues worldwide of which around 730 in technology.
• 19 vacation days and loyalty days; Up to 21 days in 5th year of service
• 3 CSR days, which can spend on giving back to (local) community
• An enhanced EPF employer contribution scheme
• Fixed monthly meal allowance
• Wellbeing Allowance
• Flexi-benefit
• Annual bonus
• Comprehensive medical and insurance coverage
• Free flow of beverages and snacks in office
• All the room your ambition needs and to further develop your skills we facilitate training via our learning and development center to help you to fulfill your career potential

Vragen?

Contact Kalaichelvi A/P Ratna Sabapathy

Call

60193393012