Senior Payroll Specialist / Associate - HR & Payroll HK Services (Malaysia Office)

General Information

Job ID

36236

Location

Kuala Lumpur, Malaysia

Work Types

Full Time

Categories

Client Payroll

We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.

We are a key part of our clients’ governance, providing the accounting, tax, payroll, fund administration and legal entity management services essential to their success. We make sure rules are followed, reputations protected and operational compliance maintained.

With over 13,000 colleagues in more than 125 offices across 87 jurisdictions, all working to the same high standards of service and security, we provide our clients with local expertise where it is needed most. Our locations cover 92% of world GDP and 95% of FDI inflow.

We serve corporates, financial institutions, asset managers, private equity and real estate investors, and family offices. Our clients include the majority of the Fortune Global 500, FTSE 100, and the top 300 private equity firms.

Discover the Role

Recognition and Certifications

Both TMF Malaysia and TMF Hong Kong are certified by “Great Place to Work”! A certified company is an organization that offers a work experience with global standards and, therefore, is considered a great place to work for its employees.

TMF Group is certified with Global ISO 27001, ISAE 3402, and has robust business continuity programs.

TMF Group was recognized by Everest Group, an independent research firm, as a Payroll Outsourcing Leader in its Multi-country Payroll (MCP) Solutions PEAK Matrix® Assessment 2025. We have been named a “Leader” for eight consecutive years for our market adoption, value delivery, technology, and service capabilities.

TMF Group has also been recognized for fifth consecutive years as a “Leader”, and for the first time as an “Innovator”, in the Multi-Country Capability, Digital Payroll Capability, and Extended Services Capability categories in the 2025 NEAT Analysis: Payroll Services by NelsonHall, a leading IT and business process services analyst firm.

We are currently looking for a Senior Associate to join our HR & Payroll Services Team.

Key Responsibilities

1. Create and maintain each client file, including filing folders, work instructions, payroll calendars, trusted sources, etc.

2. Perform end-to-end payroll processing of medium complexity, including:

• Data input into the payroll system
• Monthly payroll calculations
• Final payment calculations
• Employee benefits administration (leave, claims, etc.)
• HR-related matters
• Bank file preparation
• Monitoring fund requests and receipts by deadlines
• Cash summary preparation

3. Perform statutory submissions, including preparation of Employer’s Tax Return and monthly pension submissions.

4. Ensure adherence to ISAE 3402 / OSPAR / ISO 27001 standards.

5. Ensure clients are invoiced accurately and on time.

6. Perform other duties as assigned.

Key Requirements

• Bachelor’s degree in any discipline; preferably in Human Resource Management, Mathematics, Accounting, or other business-related fields
• Minimum 1–2 years of experience in HR/payroll within a payroll outsourcing environment; candidates without relevant experience will not be considered
• Experience handling client escalations, managing complaints, and providing effective problem resolution
• Strong command of written and spoken English
• Fluent in Mandarin or Cantonese (mandatory requirement) — must be able to speak, read, write, and translate in Chinese to effectively support our stakeholders
• Proficient in Microsoft Office applications
• Detail-oriented with strong numerical sensitivity
• Fresh graduates with internship experience in payroll or audit within a professional firm may be considered

What’s in it for you?

Continuous learning opportunities

You will work alongside highly experienced colleagues who are eager to share their knowledge, while gaining exposure to diverse and complex client requests. You will also have access to training programs and development opportunities to support your professional growth.

Values-driven work environment

We foster a culture built on integrity and respect. You will collaborate with colleagues and clients from around the world on engaging and meaningful work.

Collaborative teamwork culture

We believe in learning from our experiences and continuously improving our processes together. We promote a no-blame culture where teamwork is valued, encouraged, and practised every day.

Ambitious and growth-oriented environment

You will play a key role in simplifying the way our clients do business globally. As a growing organization, we continuously seek new opportunities and welcome innovative ideas from all team members.

Clear and structured career progression

We offer a transparent career path to support your long-term growth:

Associate Senior Associate Executive Senior Executive Team Lead Assistant Manager Manager Senior Manager Associate Director Director (Head of Department)

We’re looking forward to getting to know you!