General & Op Acctng. Specialist

Req ID: 378356

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Accounting Specialist (Billing) to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Role Objective

To establish a single point of accountability within country finance to stabilise billing operations, strengthen governance and drive sustainable improvement.

This role will act as the in‑country Billing Subject Matter Expert (SME), strengthening governance, quality control and accountability over the O2C billing team.

The focus is on reducing unbilled revenue, billing errors, disputes, customer complaints and SLA breaches through proactive monitoring, timely intervention and process improvement.

Key Responsibilities

Billing Quality & Accuracy

• Review, reconcile and validate complex, high-risk billings prior to invoicing.
• Identify & analyse root causes of billing errors, credit notes, re-bills and customer disputes.
• Monitor and analyse unbilled reports and follow-up items with the O2C billing team.
• Establish and enforce billing quality control checks to reduce error rates and rework.
• Perform other billing‑related operational duties as assigned by management.

O2C Billing Team Management & Supervision

• Provide close operational oversight of the O2C billing team’s daily performance and output.
• Monitor team performance against agreed SLAs, turnaround times and response quality standards.
• Proactively challenge delays, incomplete responses and backlog accumulation, escalating where required.

Governance & Tracking

• Maintain and enhance all billing and e-invoicing trackers to ensure accuracy.
• Ensure proper tracking of follow-ups and closure of outstanding items with clearly assigned ownership.
• Provide regular status updates to management on billing performance, risks & outstanding issues.
• Supports the implementation of written policies and procedures that govern billing operations.
• Support audit queries and balance sheet reviews related to billing activities.

Process Improvement

• Identify control gaps and operational weaknesses causing recurring issues.
• Collaborate with O2C billing team & internal stakeholders to improve billing workflows, standardizing process and drive automation initiatives.

Stakeholder Management

• Act as primary escalation point for unresolved or repeated billing issues.
• Proactively reduce customer complaints & address escalations professionally.

Qualifications

• Bachelors Degree in Finance/Accounting or professional qualification
• Minimum working experience of 3+ years, preferably in an accounting firm and/or MNC
• Excellent communication skills & proficient in English
• Skilled in using Microsoft Office applications (Excel, Powerpoint etc). Oracle / SAP user knowledge is an added advantage.
• Possess strong analytical and problem solving skills critical thinking
• Strong time management and organization skills with the ability to multi-task
• Results oriented, flexible, enthusiastic, self-motivated and a team player
• Able to work independently and communicate effectively with all levels of management and staff

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.

We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries.

We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.

For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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