Sales & Customer Service

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.

With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.

With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

As a Sales & Customer Service professional in Retail Operations, you will manage customer enquiries, handle backend transactions, and support branches during peak periods to ensure a seamless customer experience and high service standards.

ROLES & RESPONSIBILITIES

• Customer Service & Digital Engagement
• Handle customer enquiries across social media, WhatsApp, and digital platforms
• Provide accurate product information, service guidance, and follow-up support
• Escalate complex issues and ensure resolution within SLA
• TeleRia & Digital Channel Management
• Manage TeleRia customer communications
• Monitor and follow up on pending requests
• Capture feedback and recommend service improvements
• Backend Transactions & Operations
• Perform backend processing, including mobile top-ups (DTONE), remittances, and corporate salary disbursements
• Ensure compliance with internal controls, regulations, and audit requirements
• Maintain accurate records and reporting
• Branch Support (Kuala Lumpur & Selangor)
• Support branches during peak periods, staff shortages, or events
• Assist with customer flow and daily operations
• Perform basic counter duties when required
• After-Sales Support (CSD)
• Support post-sales activities including complaints, refunds, and adjustments
• Follow up with customers to ensure satisfaction and retention
• Administration & Reporting
• Prepare periodic reports (daily/weekly/monthly)
• Maintain proper documentation
• Contribute to process improvements and operational efficiency

POSITION REQUIREMENTS

• 1–2 years of experience in customer service, retail operations, or digital servicing (financial services experience is an advantage).
• Proficient in handling customer enquiries across digital platforms (e.g., social media and messaging apps).
• Able to perform backend transactions accurately, including remittance and mobile top-ups.
• Strong communication, multitasking, and problem-solving skills.
• Customer-focused, detail-oriented, and able to work independently or in a team.
• Possess a valid driving license and willing to travel or support branches as needed.

PERKS & BENEFITS

• Statutory Contributions – EPF, SOCSO, EIS
• Annual Medical and Dental allowances
• General Hospitalization and Surgical Insurance
• Employee Stock Purchase Plan (ESPP)
• Paid Vacation / Sick Leave
• Growth Opportunities
• Corporate gatherings, team bonding events, and more

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.